Last updated: Dec 17, 2025, 10:57 AM
| Category | Description | Rates |
|---|---|---|
| On-site Day | On-site installation day (8 hours) with a Toast-trained resource. Time can also be leveraged for manager and staff training or go-live support. | $1,000/day |
| Remote Day | A Toast-trained resource will be available for remote support for 8 hours within the defined time period: Monday-Friday between 7 a.m. - 9 p.m. local time. | $800/day |
| Non-Standard Hours | Additional $500 fee for after-hours work, weekend work, overnight stay, or national holiday. | $500/day/resource |
| Cable Termination | You are responsible for having all cables terminated prior to your installation. Cables that need to be terminated will be subject to this fee for onsite installations. | $50/termination |
| Category | Description | Rates |
|---|---|---|
| Cancellations | Canceling or rescheduling an installation, training, or go-live less than seven (7) days before the scheduled appointment date. This fee will be assessed for every scheduled day. | $300/day/resource |
| Site Readiness | If a Toast-trained resource comes on-site and the location is not ready for installation, this will result in a cancellation of the current appointment as well as subsequent scheduled appointments. | $500 |
| Category | Description | Rates |
|---|---|---|
| On-site Tech Support | A Toast-trained resource will be available to come on-site for a technical services appointment. | $140/hour |
| On-site After Hours or Holiday | A Toast-trained resource will be available to come on-site for an after-hours or holiday technical service appointment. Appointments scheduled to occur on a weekend or with a start time of 7 p.m. or later are considered after-hours. | $180/hour |
| Remote Tech Support | A Toast-trained resource will be available remotely for a technical services appointment. | $100/hour |
| Online Ordering Setup | One-hour consult with a Toast modules specialist to configure and train on Online Ordering settings and best practices. | $100 |
| Gift Card Conversion | Conversion of existing gift card liability into the Toast system. | $100 |
| Loyalty Conversion | Conversion of existing loyalty data into the Toast system. | $200 |
| Inventory Upsell | One-hour training call with a Toast modules specialist on inventory configuration and best practices. | $75 |
| On-site training | Up to an 8hr on-site training session to train on multiple products and agenda items to an individual or group of learners with a Toast Trainer. | $1000 |
| Category | Description | Rates |
|---|---|---|
| On-site Day | On-site installation day (8 hours) with a Toast-trained resource. Time can also be leveraged for manager and staff training or go-live support. | CAD$1,200/day/resource
|
| Non-Standard Hours | Additional fee for after-hours work, weekend work, overnight stay, or bank holiday. | CAD$650/day/resource |
| Travel & Expenses | Additional fee for work in non-covered areas where a Toast resource is required to travel or stay overnight. | CAD$950/travel day/resource |
| Cable Termination | You are responsible for having all cables terminated prior to your installation. Cables that need to be terminated will be subject to this fee for onsite installations. | CAD$65/termination |
| Category | Description | Rates |
|---|---|---|
| Cancellations | Canceling or rescheduling an installation, training, or go-live less than seven (7) days before the scheduled appointment date. This fee will be assessed for every scheduled day. | CAD$350/day/resource |
| Site Readiness | If a Toast-trained resource comes on-site and the location is not ready for installation, this will result in a cancellation of the current appointment as well as subsequent scheduled appointments. | CAD$650 |
| Category | Description | Rates |
|---|---|---|
| Toast Professional Services - Hourly Service Charge | A Professional Services consultant will provide expert guidance and configuration support for a custom scoped project related to Menu updates, builds, or optimization. | CAD$150/ hour
|
| On-site Tech Support | A Toast-trained resource will be available to come on-site for a technical services appointment. | CAD$190/hour |
| Remote Tech Support | A Toast-trained resource will be available to come on-site for a technical services appointment. | CAD$130/hour |
| Recurring Services | A dedicated Professional Services consultant will provide expert guidance and configuration support for Menu management on an ongoing basis for a set amount of hours per month or per quarter. | Customized per customer |
| Multi Location Menu Consolidation | A Professional Services consultant will implement the MLM product for live locations. Services include upfront demo and optional training at the end of the implementation. | CAD$300 per location |
| Category | Description | Rates |
|---|---|---|
| On-site Day | On-site installation day (8 hours) with a Toast-trained resource. Time can also be leveraged for manager and staff training or go-live support. | €950/day/resource
|
| Non-Standard Hours | Additional fee for after-hours work, weekend work, overnight stay, or bank holiday. | €500/day/resource |
| Cable Termination | You are responsible for having all cables terminated prior to your installation. Cables that need to be terminated will be subject to this fee for onsite installations. | €50/termination |
| Category | Description | Rates |
|---|---|---|
| Cancellations | Canceling or rescheduling an installation, training, or go-live less than seven (7) days before the scheduled appointment date. This fee will be assessed for every scheduled day. | €300/day/resource |
| Site Readiness | If a Toast-trained resource comes on-site and the location is not ready for installation, this will result in a cancellation of the current appointment as well as subsequent scheduled appointments. | €500 |
| Category | Description | Rates |
|---|---|---|
| Toast Professional Services - Hourly Service Charge | A Professional Services consultant will provide expert guidance and configuration support for a custom scoped project related to Menu updates, builds, or optimization. |
€140/ hour |
| On-site Tech Support | A Toast-trained resource will be available to come on-site for a technical services appointment. | €130/ hour |
| Remote Tech Support | A Toast-trained resource will be available to come on-site for a technical services appointment. | €90/ hour |
| Recurring Services | A dedicated Professional Services consultant will provide expert guidance and configuration support for Menu management on an ongoing basis for a set amount of hours per month or per quarter. | Customized per customer |
| Multi Location Menu Consolidation | A Professional Services consultant will implement the MLM product for live locations. Services include upfront demo and optional training at the end of the implementation. | €275 per location |
| Category | Description | Rates |
|---|---|---|
| On-site Day | On-site installation day (8 hours) with a Toast-trained resource. Time can also be leveraged for manager and staff training or go-live support. | £800/day/resource
|
| Non-Standard Hours | Additional fee for after-hours work, weekend work, overnight stay, or bank holiday. | £400/day/resource |
| Cable Termination | You are responsible for having all cables terminated prior to your installation. Cables that need to be terminated will be subject to this fee for onsite installations. | £40/termination |
| Category | Description | Rates |
|---|---|---|
| Cancellations | Canceling or rescheduling an installation, training, or go-live less than seven (7) days before the scheduled appointment date. This fee will be assessed for every scheduled day. | £250/day/resource |
| Site Readiness | If a Toast-trained resource comes on-site and the location is not ready for installation, this will result in a cancellation of the current appointment as well as subsequent scheduled appointments. | £400 |
| Category | Description | Rates |
|---|---|---|
| Toast Professional Services - Hourly Service Charge | A Professional Services consultant will provide expert guidance and configuration support for a custom scoped project related to Menu updates, builds, or optimization. |
£120 per hour |
| On-site Tech Support | A Toast-trained resource will be available to come on-site for a technical services appointment. | £110 per hour |
| Remote Tech Support | A Toast-trained resource will be available to come on-site for a technical services appointment. | £80 per hour |
| Recurring Services | A dedicated Professional Services consultant will provide expert guidance and configuration support for Menu management on an ongoing basis for a set amount of hours per month or per quarter. | Customized per customer |
| Multi Location Menu Consolidation | A Professional Services consultant will implement the MLM product for live locations. Services include upfront demo and optional training at the end of the implementation. | £240 per location |
Technicians provide valuable in-person support but have some restrictions. They: