Last updated: Jun 26, 2026, 12:05 PM
Learn how to access and manage your shift review.
Access your shift review on a Toast POS device to review your sales, declare and reconcile cash, view closed checks, and revisit or edit previous shifts from the current business week. This article covers how to open the Shift Review screen, what each part of the screen does, and how to view or change a past shift.
You access your shift review directly on the Toast POS app.
Managers can access and review their employees' shift reviews by selecting Manager Activities, then Review Employee Shifts. The 3.12 Shift Review permission is required to use this function.
Note: Shift reviews can only be accessed for the current business week. To work with a shift from a prior week, see View or edit a previous shift below.
The Shift Review screen displays your shift review report and the workflow steps required to close your shift. On this screen you will find:
The overflow menu (⋮) provides these tools:
Note: If you see a "Failed to load shift review" error, select the Refresh option in the overflow menu (⋮) to reload your data. For more troubleshooting, see Get Help With Cash Drawer and Shift Review.
You can view or make changes to a past shift from the current business week using the Other shifts option.
While viewing a previous shift, you can view closed checks, edit cash collected and non-cash tips, print the shift review report, or perform a clock-out.
Note: Editing cash collected or non-cash tips reopens the shift for editing. Reopening a shift removes the previous tip out and cash collected entries, so you will need to turn in cash and collect tips again after making changes. For the full reopen workflow, see Shift Review Overview.
If the shift is from a prior business week, it can no longer be accessed from the POS. See Close an Open Shift From Yesterday, or contact Toast Customer Care to access shifts beyond the current week.
If an employee left without completing their shift review, a manager can complete it for them. On the Toast POS app, select Manager Activities, then Review Employee Shifts, select the employee, and complete the shift review. The 3.12 Shift Review permission is required.
Note: Only shifts created on the POS appear in Review Employee Shifts. Shifts created in Toast Web do not appear in this function.
Tips are often missing because the shift review was not completed. Tips collected during a shift only appear in reporting and payroll after the shift is closed by completing the shift review. To resolve missing tips, close any open shifts by completing the shift review process. If tips are still missing after the shift is closed, see Why are tips missing from my employee's shift review?
Yes, a manager can close a shift for an employee who already left. On the POS, select Manager Activities, then Review Employee Shifts, select the employee and the specific shift, and complete the shift review. This requires the 3.12 Shift Review permission.
To adjust cash tips after the shift review is closed, you correct the time entry and re-complete the shift review. For the full steps, see Edit Cash Declared Tips On Closed Shifts.
You can't access a shift from last week because shift reviews on the POS are limited to the current business week. For a shift from a prior business week, see Close an Open Shift From Yesterday, or contact Toast Customer Care to temporarily adjust your business start-of-week.