Printer Setup Overview

In this Article:

Access Printer Setup on Your P OS
Check Your Printer Status
Add or Replace a Printer
Printer Setup: Frequently Asked Questions

For printer setup instructions, search Toast Central for the name of your printer or check out our Hardware Hub.

Access Printer Setup on Your POS

When you turn on your Toast hardware for the first time when installing, you'll be guided through the printer install and setup. At any point, you can access the printer setup page to add or replace a printer, check your printer status, or troubleshoot your printer.

Select the back arrow in the top left corner of the screen to get to the main menu of the Toast app on your device, then navigate to Setup > Printer Setup.

Here, you'll see the overall health of your existing printers. In the example below, there is one printer connected and two printers that are showing offline.

Check Your Printer Status

Select Check status on the Printer Setup page to refresh the page and see the most current status of your printers.
Select a specific printer to view all of the printer's settings, print a test ticket, or print a test receipt.

Needing to manually print a test slip? Check out this Toast Central article: for additional instructions.

Add or Replace a Printer

On the Printer Setup page, select + Add or replace printer.
Choose whether you're going to install a new printer or install a replacement printer. Select Continue.
Do you have a new printer or a replacement?
1. For new printers: Select whether you're installing a Wired or Wireless printer, and then select Next. Complete the printer setup steps that are displayed on your screen.
2. For replacement printers: Select the printer that you're replacing, and then select Continue. Complete the printer setup steps that are displayed on your screen.
Then, select Find my printer. Toast will begin searching your network for printers. This might take up to 20 seconds.
From here, you will see any new printers that need to be added. Follow the prompts to select how a printer will be used, if it requires a prep station (kitchen printer), or cash drawer (receipt printer), and font size.
Once your test ticket has been printed you will receive a notification that your printer has been successfully installed! This printer will now appear in My printers on the Printer Setup page.

To set up your printer to display euro as the currency on receipts, you need to configure the language pack settings in the printer setup section of Toast Web. Learn more in this Toast Central article, .

Printer Setup: Frequently Asked Questions

How do I know if my printer uses the "old way" vs the "new way" for setup?

On the Printer Setup page, you'll be able to see if your printer has either a static IP address or a DHCP IP address. If it says Static IP Address then that printer is using the "old way" of static IP addresses. If it's saying IP Address, then we know that the printer is using the "new way" of DHCP IP addresses.

Additionally, if there is no serial number field on the Printer Setup page, then your printer has a Static IP address and is using the "old way."

In the "new way", the system uses the serial number to recognize a printer. You can identify the serial number on the Printer Setup page or on the label at the bottom of your printer.

Why isn't my printer showing up on the setup screen?

Your device detects a printer by scanning the network that the device is connected to. If the printer is not on the same network, your device will not detect and display it on the setup screen. You'll want to make sure to set up your network and router prior to setting up your printers. To learn more, check out the following Toast Central articles:

Also, if the printer is on a different subnet from the local network, the printers won't appear when the network is scanned. To check this, print a test page and compare it to network info in the Device Status page on your POS by selecting the three dots on the top right corner of your screen.

- - Toast Printer: Start by turning off your Toast Printer. To do this, hold the Power button until the LED turns amber. Hold the Feed button while turning the printer back on.
  - Epson: Turn the power switch to the Off position. Note: The power switch is located on the bottom right corner of the printer. Press and hold down the Feed button. Turn the power switch back to the On position (while still holding down the Feed button). Release the Feed button once the printer begins to print.
  - Epson L90: Power off the printer, then press and hold the Reset button on the back of the printer while powering the printer back on.

If you continue to have questions, please contact Customer Care or your Onboarding Consultant for assistance.

Everything is greyed out on the setup screen. What should I do?

Make sure that you have the 7.1 - 7.3 Device Setup and 6.10 Printer and Cash Drawer Setup permissions to be able to set up devices. This can be changed under each job role or user. As a reminder, you cannot assign permissions or assign/edit the job of an employee unless you have access to all of their permission yourself (even if you are an administrator). To learn more check out the and .