Transfer a Credit Card Payment Between Restaurant Locations

Last updated: Jul 27, 2026, 4:11 PM

Question

  • I took a guest's order by phone at the wrong location. Is it possible to transfer the credit card payment to another location in my restaurant group?
  • Can I transfer a credit card payment between restaurant locations?

Answer

No, it is not possible to transfer a guest's credit card payment to another restaurant location. In this situation, you could issue a refund to the guest, then place the order at the correct location and process their credit card payment again.