Last updated: Jan 23, 2026, 2:09 PM
When a cash drawer does not open, a connection issue, settings issue, or even a hardware issue may be present. Use these steps to narrow down the root cause of the cash drawer not opening:
The cash drawer is connected to your printer using one of the following cables:
This cable needs to be fully seated on both ends in order for the cash drawer to open.
If the printer is turned on, the cable is seated correctly, and the cash drawer will still not open, continue on to the section.
CD101-A cable in the cash drawer port.
Note: The printer is the brain of the cash drawer; if this printer is not properly set up or is offline, the cash drawer will not open.
Settings in Toast Web need to be correct to ensure the printer knows there is a cash drawer connected to it. Follow these steps to ensure the printers are setup correctly in Toast Web:
Changing the printer settings should allow for the cash drawer to function correctly. If this is not the case, continue troubleshooting with .
Every terminal set up for cash payments requires Device Setup settings to ensure the cash drawer will open when a cash payment is taken:
Android network settings should only have one network connection (RJ45, USB-C, or Wi-Fi) turned on, and only handheld devices should use Wi-Fi. If the cash drawer still doesn’t open even after attempting the above steps, it may be related to user permissions. Please see the section on .
User permissions are configured in Toast Web and there are a few settings that are tied to taking cash payments and opening the cash drawer. Below are the settings you'll want to check to ensure the user that you’re working with has the correct permissions to open the cash drawer:
After completing the above setup, the cash drawer should open while taking a cash payment. If you're still facing an issue with the cash drawer not opening while taking cash payments, and reference each of the steps you have already taken.
Some cash drawer issues can appear if your hard-wired devices are connected to Wi-Fi. To fix this issue, you'll need to turn off Wi-Fi on those devices. For instructions, see .
Some restaurants have two cash drawers connected to one printer. When these cash drawers have issues opening or operating correctly, use these steps to ensure you are set up correctly:
These cables need to be fully seated on both ends in order for the cash drawers to open.
.
Cash drawer splitter for dual cash drawers.
If the printer is turned on, all cables are all seated correctly, and the cash drawer will still not open, continue on to section.
Settings in Toast Web need to be correct to ensure the printer knows there is a cash drawer connected to it. Follow these steps to ensure the printers are setup correctly in Toast Web:
Changing the printer settings should allow for the cash drawers to function correctly. If you find that you have followed all above steps, and the cash drawer is still not functioning correctly, .
Toast has seen cases when cash drawers will not open from the assigned terminal after a power outage or where the wrong drawer is opened. This can be caused by multiple printers attempting to inherit an IP address at the same time and receiving the same IP address. To solve this: