Check Unsettled Credit Card Payments on Device

In this Article:

• Unsettled Payments: Before You Start
• Unsettled Payments: Check on Device
• Unsettled Credit Card Payments: References

Unsettled Credit Card Payments: Before You Start

To help ensure all transactions are processed smoothly, please check for pending credit card payments on the device before completing any of the following actions:

• Uninstalling the Toast app
• Factory resetting 
• Clearing data
• Resyncing All Data or Resyncing Orders

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Unsettled Credit Card Payments: Check on Device

Pending credit card payments can be checked on the Toast app.

1. Select the three-dot overflow menu (three vertically aligned dots) in the upper-right-hand corner.
2. Select Device status.
3. Select the Queues tab.
4. Check the Credit Card Queue and Red Checks (Failed Model Queue) sections.
   1. If there are any items in these queues, DO NOT proceed with any actions that could result in losing these payments.

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Unsettled Credit Card Payments: References

If you have any outstanding credit card payments, please try to process them first before continuing to troubleshoot your device. You can find guidance on how to do this and other next steps in the articles below:

• Set Up Payment Processing for Disruptions and Outages

Note: If the device was operating in offline mode, the payments should process once the device is reconnected to the network - ALWAYS confirm that they have by using the steps above.

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