Last updated: Feb 25, 2026, 12:46 PM
| An employee cannot clock in or out until they have an employee profile in Toast Web. If an employee is unable to clock in, a manager/employer with permissions 4.9 Employee Info and 4.10 Employee Jobs & Wages should navigate to Employees > Employee management > Employees in Toast Web and verify that a profile with a POS access code exists for this person. If their profile is in the Invited state, the employee will need to accept the email invite before being allowed to clock in.
If a profile is not present, use Toast Payroll: New Hire Employees (Employer Guide) if you're a Toast Payroll customer. Otherwise, use Add and Manage Employees in Toast Web to create a profile for the employee. |
When it's time to start a break, follow these steps:
Break waivers are an optional configuration and are available to restaurants with an Advanced interval break rule where Break tracking is enabled. See to learn how to set up break waivers.
If break waivers are enabled and configured, when an employee clocks in on a POS device, they will see the waiver message and be asked whether they plan to take or waive this break.
Below are some error messages you may encounter when logging in to your device to clock in or out.
If you're receiving this error message, your device requires further setup. To fix this:
This usually appears when users select Go instead of selecting Timeclock when clocking in.
This error commonly happens when your restaurant is in because employees are not auto-clocked out after leaving Test Mode. To fix this:
This content is for informational purposes and is not intended as legal, tax, HR, or any other professional advice. Please contact an attorney or other professional for advice.