Configure Your Order Auto-Firing Settings

• Guests are unable to place their online orders due to these error messages, “There was an error placing your order” and/or “Restaurant is currently offline!”. What could be causing this issue?
• Why are my guests seeing these error messages “There was an error placing your order” and/or “Restaurant is currently offline!” while trying to place their online orders?
• How do I assign a device to autofire online orders to?

The error messages "There was an error placing your order” and/or “Restaurant is currently offline!” may be caused by an auto-fire device not being assigned or created for your restaurant location.

In order to receive online orders from your guests, you must set up or assign a device to autofire online orders to. To learn about configuring the Order Auto-Firing settings on your POS and in Toast Web, check out this Support Center article: Set Up Order Auto-Firing.