Last updated: Mar 4, 2026, 12:13 PM
Learn essential Toast Web configurations for going live! Select the button below to start this learning path.
Getting Started With Toast Web
Shift reviews include a workflow that will walk employees through declaring cash tips, paying out what is owed to the restaurant, and making sure they get paid for any credit card tips.
Toast uses a shift review setup wizard that will quickly help managers configure what needs to be done during their employee's shift review at the end of their shift. This is ideal for new Toast customers setting up their shift reviews for the first time. You can access this setup wizard by navigating to Employees > Shift review > Shift review setup. You can also always access your shift review settings by navigating to Employees > Shift review > Advanced shift review setup.
Once all shift review settings are complete in Toast Web, check out the article Shift Review Overview to learn how to instruct employees to complete this at the end of their shift.
If you make changes to your shift review settings, you can update the shift review data of completed shifts by temporarily deleting the employee's clock-out time, which should automatically reopen/update their shift review. If this does not work, you can go to the employee's shift review, select Edit, and reopen the shift to update the data.
Overview of shift review on the POS and the Review Employee Shifts function.
To configure shift review to be a required step before employees clock out:
An employee's shift review can show calculated percentages of pre-existing sales categories. For example, if a bartender is tipped out 2% of a server's beer sales, it will show the calculated percentages according to that sales category (liquor, beer, wine, etc.).
To add sales category tip percentages to shift reviews, follow these steps:
Make sure that any service fees that go directly to a delivery driver are reflected in shift review by following these steps:
Depending on whether your location tips out employees at the end of each shift or you pay out non-cash tips and/or mandatory gratuity via payroll, you may need to update the following settings under Employees > Shift review > Advanced shift review setup so that your shift review workflow matches your actual tip out workflow. Because you have the option to set the tipping behavior for mandatory gratuity and non-cash tips separately, ensure that you have made the appropriate selections for both.
To select which information you'd like to include in the Shift Review report, follow these steps: