Last updated: Jun 16, 2026, 2:16 PM
Applies to: Toast POS, Toast Web
Permissions needed:
What you'll accomplish: Configure whether shift review is required before clock-out, set how cash and non-cash tips are paid out, and customize which sections appear on the printed shift review report.
Shift review is the end-of-shift workflow that walks employees through declaring cash tips, paying out cash owed to the restaurant, and collecting credit card tips. To learn how employees complete it, see Shift Review Overview.
There are two areas you can customize:
Shift review behavior is configured in Toast Web. The path depends on whether this is your first time setting it up.
If you change a shift review setting after employees have already completed shift reviews, the change applies to new shifts going forward. To apply the change to a shift that has already closed, temporarily delete the employee's clock-out time — this automatically reopens the shift review and recalculates the data. If that does not work, navigate to the employee's shift review on the POS, select Edit, and reopen the shift.
Expected outcome: The shift review settings page in Toast Web reflects your changes after you select Publish all changes.
By default, shift review is optional, and employees can clock out directly. To make shift review a required step before clock-out:
Expected outcome: Hourly employees must complete all required shift review steps — closing checks, declaring cash tips (if enabled), and reconciling cash and tips — before they can clock out.
How your restaurant pays out tips and gratuities at the end of a shift determines how this setting should be configured. You can set tip-out behavior for mandatory gratuity and non-cash tips separately — make sure to set both.
Non-cash tips are tips left on credit cards, gift cards, or other non-cash payment types. Gratuities include cash gratuities and non-cash gratuities (service charges paid on credit card, gift card, and other non-cash payments).
If you pay out gratuity and non-cash tips at the end of the night (from the cash drawer):
Expected outcome: When employees complete their shift review, they see a Tip Out step at the end of their shift review and collect non-cash tips from the cash drawer.
If you pay out gratuity and non-cash tips through payroll:
Expected outcome: When employees complete their shift review, they are not prompted to collect non-cash tips during the tips portion of their shift review. Non-cash tips are paid out later through payroll.
Note: Tip-out behavior is set at the restaurant level — you cannot apply different tip-out methods to different job roles (for example, paying servers from the cash drawer while paying bartenders through payroll). For a deeper walkthrough of the two options, see Change Shift Review Tip Out Settings.
The shift review report is the printed (or on-screen) summary of activity from a shift — sales, tips, cash, voids, and so on. You can choose which sections appear and reorder them.
Expected outcome: Toast Web automatically saves your section selections and order. After you publish, employees see the updated shift review report at the end of their next shift.
Each row in the shift review report comes from a specific section. Some rows require additional permissions or configuration before they appear. Use the table below to confirm what each row shows and what controls it.
| Section | Row | What it shows | Required permission or setting |
|---|---|---|---|
| Employee Account | Cash in hand (collected cash sales) | Total cash payments taken by the employee, kept in their own cash bank | 1.6 Apply Cash Payments permission |
| Employee Account | Cash in drawer | Total cash payments taken by the employee and placed in a cash drawer | 1.12 Shift Review Sales Data permission. In the Toast POS app: Setup > Device Setup > Open Cash Drawer > Yes, and Setup > Device Setup > Receipt Printer |
| Employee Account | Driver bank | Starting cash balance for delivery drivers | In Toast Web > Takeout & delivery > Availability > Takeout/delivery > Driver cash management > Assign driver bank > Yes, assign driver bank for reporting |
| Employee Account | Total gratuity and fees | Total gratuity and fees to be paid out to the employee | In Toast Web > Employees > Shift review > Payout options |
| Employee Account | Non-cash tips (%) | Total non-cash tips to be paid out to the employee | In Toast Web > Employees > Shift review > Payout options |
| Employee Account | Tips withheld (%) | Total tips withheld by the restaurant to cover credit card processing fees | In Toast Web > Employees > Shift review > Payout options and Employees > Payroll management > Tip withholding > Enable house tip withholding |
| Employee Account | Driver reimbursement | Total amount reimbursed to a driver for personal vehicle use | Requires a Driver job. In Toast Web > Takeout & delivery > Availability > Takeout/delivery > Driver reimbursement > Reimburse drivers > Yes, reimburse drivers for each delivery order completed |
| Employee Account | Employee owes the restaurant / restaurant owes employee | Net cash position for the employee at the end of the shift | Requires a Driver job. Same driver reimbursement path as above |
| Employee Account | Total guests served | Total number of guests served during the shift | None |
| Employee Account | Average spend per guest | Total average spend per guest, per check | None |
| Tips & Fees Earned | Cash tips (declared) (%) | Total cash tips declared by the employee | Requires a Tipped job. In Toast Web > Employees > Shift review > Shift review setup > Declare cash tips |
| Tips & Fees Earned | Total tips & fees | Calculated as non-cash tips + non-cash gratuity and cash automatic gratuity (service charges) + total driver reimbursements + declared cash tips − house tip share | None |
| My Guest Report | Total guests served | Total guests served | None |
| My Guest Report | Average spend per guest | Average spend per guest | None |
| Credit Tip Audit | Credit tip audit | Total credit card tips. Fields include check number, last four digits of the credit card, subtotal, tip (if applicable), and order total | None |
| Tip Sharing | Sales category (%) | Total tip amount per sales category | None |
| Tip Sharing | Total | Total tip sharing amount | None |
| Delivery | Fees to the driver | Delivery driver fees | A service charge must be configured. In Toast Web > Finance > Related > Settings > Service charges & fees |
| Delivery | Fees | Applicable driver fee per check, including check number and gross sales | None |
| Delivery | Reimbursement | Applicable driver reimbursement per check, including check number and gross sales | None |
| Sales & Tax Summary | Sales category | Total number of items and net sales per sales category | A sales category must be configured. In Toast Web > Menus > Settings > Sales categories |
| Sales & Tax Summary | Non-grat svc charges | Total non-gratuity service charges collected by the restaurant | A service charge must be configured. In Toast Web > Finance > Related > Settings > Service charges & fees |
| Sales & Tax Summary | Deferred amount | Total amount excluded from the restaurant's net sales | In Toast Web > Menus > Bulk management > Advanced properties > Select your item > Reporting > Defer Revenue > Yes |
| Sales & Tax Summary | Total net sales | Total paid by guests for menu items and service charges | None |
| Sales & Tax Summary | Tax | Applicable tax amount | None |
| Sales & Tax Summary | Gross sales | Total non-gratuity services and items sold before deductions | None |
| Sales & Tax Summary | Total amount | Gross sales + total gratuity and fees + non-cash tips | None |
| Sales & Tax Summary | Paid in total | Total payments for future orders completed within the date range | None |
| Cash/Credit Per Sales Category | Cash sales by sales category | Total number of items and cash sales per sales category | None |
| Cash/Credit Per Sales Category | Non-cash sales by sales category | Total number of items and non-cash sales per sales category | None |
| Revenue Centers | Revenue center | Total revenue center sales (does not include tax) | A revenue center must be configured. In Toast Web > Front of house > Tables & sections > Revenue centers |
| Total Voids | Void amount | Total void amount | None |
| Total Voids | Void order count | Total number of voided orders | None |
| Total Voids | Void item count | Total number of voided items | None |
| Total Voids | Void percent | Percentage of total orders voided | None |
| Total Removals | Removal amount | Total amount removed from checks | In Toast Web > Employees > Shift review > Shift review report > Total removals |
| Total Removals | Removed item count | Total items removed from checks | In Toast Web > Employees > Shift review > Shift review report > Total removals |
| Total Discounts | Discount name | Total discounts applied and discount amount | A discount must be configured. In Toast Web > Finance > Related > Settings > Discounts & promo codes |
| Total Payments | Amount (number of checks) | Total number of checks, credit, and cash payments | None |
| Total Payments | Tips (%) | Total percentage and amount of credit and cash tips | None |
| Total Payments | Gratuity | Total credit and cash gratuities | None |
| Total Payments | Total | Total of payments, tips, and gratuities | None |
| Total Payments | Deposit sales collected | Total payments for future orders completed within the date range | None |
| Credit Card Breakdown | Credit card name | Amount paid with each credit card type. A section is created for each credit card type used during the shift | None |
| Other Breakdown | Alternate payment name | Amount paid with each alternate payment type. A section is created for each alternate payment used during the shift | None |
| Pay Outs | Name of payout | Total cash removed from a cash drawer per payout | None |
| Pay Outs | Total payouts | Total payout amount | None |
| Employee Signature | Employee x | Employee signature line | None |
| Employee Signature | Cash received by | Signature line for the employee receiving cash deposits | None |
If your restaurant tips out employees based on a percentage of sales (for example, a bartender receives 2% of a server's beer sales), the shift review report can display those calculated percentages by sales category. This is a calculation — it does not move tips between employees.
Expected outcome: The tip-sharing amounts shown on the shift review report are calculated from net sales for each sales category you configured.
If your restaurant has delivery service charges that go directly to drivers, the fees can appear on the driver's shift review.
Expected outcome: The delivery service fee appears on the driver's shift review report in the location matching the option you selected in step 3.
To stop the shift review pop-up from appearing, change the Require shift review setting from Required to Optional in Toast Web > Employees > Shift review > Advanced shift review setup. When required, employees see the shift review prompt before they can clock out.
Also asked as:
The Require shift review setting applies to every hourly employee — there is no built-in option to require shift review only for specific jobs. To approximate per-job behavior, mark only the jobs that need to declare cash tips as Tipped in Toast Web > Employees > Employee management > Jobs. Tipped jobs see the Declare cash tips step; non-tipped jobs skip it. For full details on the Tipped setting, see Declare Cash Tips Overview.
Also asked as:
You cannot pay some employees from the cash drawer and others through payroll. The tip-out method is configured at the restaurant level for non-cash tips and for non-cash gratuities. Both options apply to every job that earns those tips.
Also asked as:
To hide the earned-tips amount when your restaurant uses a tip pool, set the non-cash tip payout option to Pay out through payroll in Toast Web > Employees > Shift review > Shift review setup > Customize shift review > Payout. With payroll selected, employees do not see a non-cash tip collection step during shift review, which prevents the printed shift review from showing an earned-tips figure that conflicts with the pooled distribution.
Also asked as:
To edit a cash tip declared incorrectly during shift review, navigate to Toast Web > Reports > Labor > Time entry management, select the shift, and update the Cash Tips Declared field. Managers can also reopen the shift on the POS through Manager Activities > Review Employee Shifts. For full details, see Declare Cash Tips Overview.
Also asked as: