Get Help With Greyed-Out Location in Doordash Setup Checklist

• How do I set up DoorDash through the Setup Checklist if my location is grayed out and unable to select it?
• Why is my location grayed out in the DoorDash Setup Checklist, and how can I fix it?

If you're trying to set up your DoorDash integration but find that your location is "grayed out" and cannot be selected, it usually means there's an issue with your account settings on the DoorDash side.

Here’s how to troubleshoot the problem:

1. Check if Your Location Appears in the List
   1. First, look at the Select Location dropdown menu during the setup process.
      • If your location is NOT in the list at all, please contact DoorDash Support. You'll need to ask them to confirm your restaurant has been correctly added to your DoorDash merchant account. Once they've fixed that, you can return to the setup.
      • If your location IS in the list but grayed out, proceed to the next step.
      • If your location is in the list and not grayed out, select the location and select Continue.
2. Check Your DoorDash Account Type
   1. A grayed-out location often means the integration is already active or connected to the wrong type of DoorDash account. To fix this, you'll need to log into your DoorDash Merchant Portal to see what kind of account you have.
      • Do you have a Marketplace Account?
        • A Marketplace account is what you need for this integration. If you have one, a grayed-out location usually means the integration was already activated or connected to a different Toast account.
          • Contact DoorDash Support and ask them to check if the integration is already active for your location and to ensure it is correctly set up for a new connection.
      • Do you have a Drive Account?
        • A Drive account is used for Toast Delivery Services, where you take the orders, and DoorDash only provides the drivers. This account type is not compatible with the direct menu integration.
          • Contact DoorDash Support and ask them to upgrade you to a Marketplace account. Once you have a Marketplace account, you can complete the integration.

What if DoorDash Support can't help?

If you have already spoken with DoorDash and are still unable to select your location, please contact our support team and let us know the steps you've already taken.