Troubleshoot Double Printing

In this Article: 

• Troubleshoot Tickets Printing Multiple Times
  • Check and Update Your Current Auto-Fire Device Settings
  • Check and Update Your Current Prep Stations and Expediters Print Settings
  • Check and Update Your Current Online Orders Receipt Print Settings

Troubleshoot Tickets Printing Multiple Times

When tickets are double or triple printing, the first thing you should check is your current auto-fire device setup. Autofiring is a configuration within Toast POS that results in scheduled and online orders to fire to the kitchen automatically. Autofiring must be enabled for your restaurant to receive online orders. In order for this feature to work properly, only one device at your restaurant can have autofiring enabled. If more the one device is active, double printing will occur.

If you are experiencing issues with tickets printing multiple times, follow these troubleshooting steps.

Check and Update Your Current Auto-Fire Device Settings

1. In Toast Web, navigate to the Takeout & delivery > Availability > Online Ordering.
2. Scroll down to the Approval section and view the Auto-fire Device setting.
   1. "Your current auto-fire device is not the recommended one." - If this message is displayed under your Auto-fire Device setting, you would need to update your settings.
3. Next, select Change device and choose the recommended device from the list.
4. Once the recommended device is selected, select Update and Save to finalize.

Check and Update Your Current Prep Stations and Expediters Print Settings

Double printing will also occur when a prep station is assigned to print its own tickets in addition to an expediter. To view and update your current prep stations and expediter settings, follow these steps:

1. In Toast Web, navigate to Kitchen > Printers, tickets, & KDS devices > Kitchen and ticket setup.
2. Scroll down to the Expediter > Printing Mode setting, and ensure that Only print expediter tickets when Toast is in offline mode is selected.
3. Save and publish your changes.