Troubleshoot Double Printing

Last updated: Apr 16, 2026, 1:13 PM

If you're experiencing issues with double printing, use this article to help troubleshoot.

In this Article: 

 

Troubleshoot Tickets Printing Multiple Times

When tickets are double or triple printing, the first thing you should check is your current auto-fire device setup. Autofiring is a configuration within Toast POS that results in scheduled and online orders to fire to the kitchen automatically. Autofiring must be enabled for your restaurant to receive online orders. In order for this feature to work properly, only one device at your restaurant can have autofiring enabled. If more the one device is active, double printing will occur.

 

If you are experiencing issues with tickets printing multiple times, follow these troubleshooting steps.

 

Check and Update Your Current Auto-Fire Device Settings

  1. In Toast Web, navigate to the Takeout & delivery > Availability > Online Ordering.
  2. Scroll down to the Approval section and view the Auto-fire Device setting.
    1. "Your current auto-fire device is not the recommended one." - If this message is displayed under your Auto-fire Device setting, you would need to update your settings.
  3. Next, select Change device and choose the recommended device from the list.
  4. Once the recommended device is selected, select Update and Save to finalize.
 

Check and Update Your Current Prep Stations and Expediters Print Settings

Double printing will also occur when a prep station is assigned to print its own tickets in addition to an expediter. To view and update your current prep stations and expediter settings, follow these steps:

  1. In Toast Web, navigate to Kitchen > Printers, tickets, & KDS devices > Kitchen and ticket setup.
  2. Scroll down to the Expediter > Printing Mode setting, and ensure that Only print expediter tickets when Toast is in offline mode is selected.
  3. Save and publish your changes.

Another configuration that can cause double printing is if a prep station and an expeditor are configured to the same printer. In this case, the printer would print an prep station ticket and expeditor ticket regardless of the above setting. To troubleshoot: 
 
  1. Check which printer is assigned as the expeditor printer:
    1. In Toast Web, navigate to Kitchen > Printers, tickets, & KDS devices > Kitchen and ticket setup.
    2. Scroll down to the Expediter > Printing Mode setting and look for Expediter Printer(s).
  2. Check which printers are assigned to which prep stations:
    1. Navigate to Kitchen > Kitchen Stations > Prep Stations.
    2. Check the Ticket Printer column. 
  3. Make changes as desired to prevent double printing.
  4. Save and publish any changes.

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Check and Update Your Current Online Orders Receipt Print Settings

If your online orders are printing more than one receipt, it may be because your settings are configured to print both the itemized receipt and the payment information receipt. To ensure that only one receipt with payment information is printed, follow these steps:

  1. In Toast Web, navigate to Takeout & delivery > Availability> Takeout/delivery.
  2. Scroll down to the Receipt Printing section.
  3. Select the Takeout / Delivery Printer drop-down and choose Print On-Demand Only.
  4. Save and publish your changes.

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Check Printer IPs

If you've assigned the same IP address to more than one printer, this may result in double-printing as well. Check out Change Your Toast Printer's IP to update one to a unique IP address.