Employee Forgot to Declare Their Cash Tips

Last updated: Oct 31, 2025, 10:35 AM

Learn how to easily correct an employee's declared tips if they forgot to enter them before clocking out and closing their shift. This article provides step-by-step instructions.

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Reasons to Reopen a Shift

If the employee simply forgot to declare their cash tips, this can now be fixed without reopening a shift by adding the amount to the new Time Entry Management page. For more information, please see Edit Employee Time Clock Entries.


You can reopen previously closed shifts within the current work week, recalculate their data, and then re-close. This can help if:

 

  • Tips were paid out of the wrong drawer
  • Cash was collected using the wrong drawer
  • Customer added a tip to a check after the employee had clocked out and closed their shift
  • Tips were missing from a check within the shift when it was originally closed

 

By reopening the shift, the Tip Out and Cash Collected entries from before are deleted, and you are free to redo them.

 

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Reopen a Shift From a POS Device

  1. On the device menu under Manager, select Shift Review.
  2. Select the employee's name that needs adjusting.
  3. Select the Edit button beside the field that needs to be edited.
  4. Select Yes to confirm that you want to reopen the shift and undo these previous entries. The shift is reopened! 


Note: There is another option to reopen a shift right before an employee finishes with the Collect Cash & Tip Out window. An option to completely reopen the shift will appear. 

 

  1. Once you select Re-open Shift, you'll see another confirmation window appear.
  2. Select Reopen Shift, and the shift has been reopened!
  3. For more help, read the Reopen section of the Shift Review Overview.


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