Enable Auto-Close or Auto-Void for Check Reconciliation
Last updated: Jan 22, 2026, 11:04 AM
Learn how to configure auto-close or auto-void settings on your Toast POS to easily reconcile unpaid checks at the end of the day.
Auto-Close, Auto-Void, and Manual Closure Overview
| You must have permission 3.31 Configure Auto-Close Orders at End of Day to enable these settings.
For customers with Multilocation Management, the ability to configure Auto-Close/Auto-Void is only available to employees who have the required permission across all stores within a group. If an employee has permission for only some stores within a group, the configuration can be viewed, but cannot be edited. If an employee does not have this permission at any location within a group, they will not see the configuration settings at all. |
When completing your end of day activities, you may occasionally find unpaid checks that need to be reconciled. You can configure your Toast POS to automatically close all unpaid checks, automatically void all unpaid checks, or require manual intervention to close unpaid checks at the end of your business day. By default, all restaurants are configured to require manual intervention to close unpaid checks.
If you have auto-close enabled:
Unpaid checks will automatically close at your business day cutoff time to a dedicated other payment type named Auto-Close to allow for accurate record keeping. This payment type is automatically configured for you when you choose to enable auto-close. For more information on other payment types, see Set Up Other Payment Options.
Auto-closing preserves your labor and void metrics, and ensures every single transaction is detailed clearly even if no payment is captured.
Auto-closing unpaid checks is typically most helpful when any open checks need to represent actual sales activity such as when food was made and a guest was served, but payment was never completed due to staff or operational error. These orders are flagged for your review as paid with the Auto-Close payment type, but are accurately recorded in both inventory and sales counts.
Auto-closed checks can be recorded as a loss, or matched to a cash management discrepancy allowing you to highlight potential training opportunities for your staff.
Note: Auto-close will only close orders from the current day, not previous days. If an order is partially paid, the auto-close payment will only be applied to the remaining unpaid balance. Completed partial payments will not be overwritten or removed from the order.
If you have auto-void enabled:
Unpaid checks will automatically void at your business day cutoff time. These auto-voided checks will be tracked in the Voided Orders report. For more information, see Cash and Loss Management Reports Overview.
Auto-voiding unpaid checks is typically most helpful when open checks are not representing real sales. The most common instances of this are:
- Staff running test orders for checking pricing or training purposes
- No make/no waste checks
If you have manual check closure enabled:
Unpaid checks remain open indefinitely unless manually voided or closed. Toast will still auto-batch at your business day cutoff and complete the following actions:
- Close out any unclosed checks that were in Paid status, but not closed
- Auto-capture all uncaptured credit card payments from the previous business day. In most cases, this will be all the payments from the day.
Any unpaid orders will remain unclosed until they are either resolved by payment or manually voided.
Note: By default, your business day cutoff is 4 a.m. relative to your time zone. If you would like to adjust your business day cutoff, please contact Customer Support for assistance.
Enable Auto-Close or Auto-Void Settings
If you would like to enable auto-close or auto-void settings for your restaurant:
- In Toast Web, navigate to Payments > Auto-close orders at end of day.
- Select Auto-close orders at end of day.
- Select Auto-close or Auto-void based on your preferred configuration.
- Save and Publish.
If you have Multilocation Management, you can configure this setting for all of your locations by ensuring all are selected in the Selected Locations dropdown as seen in the image below.
If you intend to have different settings per store or per group of stores, you must select + or + Add custom auto-close orders at end of day config as seen below to choose the settings for a secondary individual location or groups of locations.
Auto-Close and Auto-Void Reporting
Reporting for your auto-close or auto-void orders is exactly the same as any other closed or voided orders with the exception of the inclusion of the dedicated Auto-Close other payment type. Auto-closed will also appear as a selection within your reporting filters dropdown on your Orders report as seen in the image below.
When an order is auto-voided, no revenue or tax is recorded, and the associated items are not deducted from inventory as if they had never occurred. These orders will always appear in the Voided Orders report.
When an order is auto-closed, the unpaid order remains visible and is counted as a completed sale. The full ticket amount is recorded as revenue, tax is applied as usual, and items are deducted from inventory.
Because no real payment was received for auto-closed orders, the Auto-Close other payment type serves as an accounting placeholder as seen in the image below. This allows you to treat those amounts as losses or map them to a cash over/short account for reconciliation.
