Last updated: Mar 24, 2026, 11:15 AM
Learn how to troubleshoot the Epson T88V, a Thermal Front of House Printer.
If your printer isn't working, it could be an issue with the printer itself, your network, or its setup in Toast Web. Let's ask a few questions to help identify the cause.
Once all the steps above have been completed, please proceed with running a test print with the customer. If the test print does not work and the error light reappears, please to arrange a return or discuss other solutions.
The Epson T88V should be on a static IP Address. That IP Address should look something like 192.168.192.169 (The 169 will be different on most setups). To determine if the Epson T88V printer is on the correct Network and has the correct IP Address attached to it, we will need to have the customer obtain the IP Address for us. Below are the steps on how to accomplish this:
A receipt will print out with the printer's IP Address on it, along with other configuration settings. Ensure this IP Address matches the settings on . If it doesn’t, please update the IP Address on .
If you have completed the above steps, and the printer still isn't able to come online or print due to Networking issues, please to arrange a return or discuss other solutions.
If your Epson T88V printer is producing blank receipts or frequently jams, this is often caused by using the wrong type of paper. This printer model specifically requires Single Ply Thermal Paper. To ensure you're using the correct paper and that it's loaded properly, please follow the instructions below.
The printer paper will have a natural curve. The paper will also be glossy on one side. Ensure the customer has loaded the Printer Paper glossy side down, so the natural curve of the paper fits within the Holding Position Cradle of the paper with ease. If the Printer Paper is not fitting within the Holding Position Cradle, it is most likely the wrong type of Printer Paper, or the Printer Paper is being placed upside down. Please ensure that the customer is loading it glossy side down.
The quickest way to see if the customer is using the correct paper in the Epson T88V Printer is to take a piece of it, and scratch the glossy side with the back of your thumbnail. If there is a black mark on the paper, it is thermal-based paper and should work within the Epson T88V Printer. If there is no mark left on the paper, the customer is most likely using the incorrect printer paper and will need to purchase the correct thermal printer paper.
If your printed receipts look misaligned or stretched, this is typically due to an incorrect printer model being selected in your Toast Web settings.