Manage Your Invoices

Find, view, download, and pay your Toast invoices in Billing & Invoicing—your monthly bill, hardware purchases, and Interchange Plus fees from Toast. Match an ACH withdrawal on your bank statement to an invoice, and learn what each line item covers.

This article is about invoices Toast sends you. If you're trying to invoice your own customers or guests (recurring billing through Toast), that's a different feature—see the "How is this different from invoices I send to my own customers?" FAQ below for where to go.

Before You Begin

Applies to: Toast Web, Billing & Invoicing | Permissions needed: Financial contact, or a user with account admin access permissions

What you'll accomplish: Locate, view, and download monthly invoices for software, hardware, and Interchange Plus fees; match a Toast ACH withdrawal on your bank statement to a specific invoice; pay an open invoice; and update the bank account that Toast charges.

Where to do this: Toast Web, navigate to Reports > Payments > Invoices, or Toast account > Billing > Billing & Invoicing.

In this Article:

• Find Your Invoices
• Match a Toast Charge on Your Bank Statement to an Invoice
• What Invoices Contain
• Filter Invoices
• Download Invoices
• Pay an Open Invoice
• Update Your Billing Account
• Invoice Timing
• Frequently Asked Questions
• Before You Contact Customer Care
• Related Articles

Find Your Invoices

In Toast Web, select Toast account > Billing > Billing & Invoicing.

The Billing & Invoicing page displays:

• The current month's invoice summary
• The past six months of invoices, with each invoice marked as Paid in Full, Voided, or Open
• A Show more button to view invoices older than six months
• A Pay Now button on every Open invoice (any invoice where Toast was not able to capture payment), so you can pay it directly in Toast Web
• The bank account currently on file for ACH withdrawals, with its last four digits, plus an Update billing account hyperlink to change it
• A Manage Subscriptions link on the top right of the page to view the subscriptions you're currently being billed for

Your invoices appear in reverse chronological order (newest first).

Expected outcome: You see a list of your Toast invoices with dates, amounts, and payment status.

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Match a Toast Charge on Your Bank Statement to an Invoice

Toast charges your bank account through an ACH withdrawal. On your bank statement, the charge appears with one of these descriptors:

• Toast Inc PURCHASE T (the most common form)
• Toast, Inc PURCHASE T (with comma)
• A memo containing TSEC, EOM, or a ST- prefix followed by an alphanumeric identifier (e.g., ST-G8Y0V2A5O4I7)

To match an ACH withdrawal to an invoice in Billing & Invoicing:

1. Note the date and amount of the charge on your bank statement.
2. In Toast Web, select Toast account > Billing > Billing & Invoicing.
3. Find the invoice with a matching date and amount. Toast typically debits the bank account two to five business days after the invoice is generated, so the date on your bank statement is a few days after the date on the invoice itself.
4. Select the invoice to open its PDF and confirm the line items match what you expect.

Expected outcome: You have an invoice in Billing & Invoicing that matches the ACH withdrawal on your bank statement.

If the amount on your bank statement does not match any invoice on the Billing & Invoicing page (including after selecting Show more for older months), see the FAQ entry What if I see a charge but no invoice? below.

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What Invoices Contain

Toast invoices cover the following charge categories:

• Software and module subscriptions—Billed monthly or annually based on your contract. Examples of line items you may see: Software Subscription, Tablet Monthly Subscriptions, Tips Manager, Toast Online Ordering Pro, Loyalty, Marketing Suite, DoorDash Integration, Uber Eats Integration, Gift Card Program Fees. These appear on your primary monthly invoice each billing cycle.
• Hardware purchases—Equipment charges (Toast Flex terminals, Toast Go® 2 handhelds, Kitchen Display System (KDS) devices, printers, customer-facing screens, scales). Depending on the purchase date and contract, hardware charges may appear on your monthly invoice or as a separate invoice. Hardware paid on an installment plan appears as a recurring line item until the plan completes.
• Additional services—Any Toast add-ons or special charges (for example, Toast Advertising spend, on-site service visits).
• Account adjustments—Credits and debits. Removed subscriptions appear as negative line items on the invoice for the month they were canceled.

All financial contacts listed in your account receive invoice emails when an invoice is generated.

Expected outcome: You can identify what each line item on your invoice covers and why it was charged.

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Filter Invoices

The Billing & Invoicing page includes filter options to narrow the invoice list:

• All—Show every invoice
• Software fees—Only software and module subscription charges
• Hardware purchases—Only equipment charges and hardware installment payments
• Other purchases—Additional services and Interchange Plus fees

Select a filter to display matching invoices.

Expected outcome: The invoice list updates to show only invoices matching your selected filter.

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Download Invoices

Each invoice opens as a PDF in Toast Web.

To download a single invoice:

1. On the Billing & Invoicing page, select the invoice you want to download.
2. The invoice opens as a PDF.
3. Select the Download invoice button at the top of the PDF.
4. Your browser downloads the file to your default downloads folder.

To download multiple invoices at once:

1. On the Billing & Invoicing page, select Download all invoices (above the start of the invoice rows).
2. A ZIP file containing the selected invoices downloads to your computer.

Expected outcome: You have the invoice file (or a ZIP of multiple invoices) saved to your computer for records or for forwarding to your accountant.

Note: If you use Toast Advertising, advertising invoices also appear on this page. To learn more about Toast Advertising, see Get Started With Toast Advertising.

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Pay an Open Invoice

If Toast was not able to capture payment for an invoice, the invoice is listed with Open status on the Billing & Invoicing page, and a Pay Now button appears next to it. An account with one or more Open invoices is on a billing hold—you may also see messaging on the Toast Shop or elsewhere in Toast Web indicating the hold.

To pay an open invoice:

1. On the Billing & Invoicing page, find the invoice with Open status.
2. Select the Pay Now button next to it.
3. Confirm the bank account on file and the amount.
4. Submit the payment.

Payment is taken as an ACH withdrawal from the bank account on file. To update the bank account before paying, see Update Your Billing Account.

Expected outcome: The invoice status changes from Open to Paid in Full once the ACH withdrawal completes, and the billing hold lifts.

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Update Your Billing Account

The bank account that Toast charges for ACH withdrawals is listed on the Billing & Invoicing page, with its last four digits shown next to an Update billing account hyperlink.

To update the bank account on file:

1. In Toast Web, select Toast account > Billing > Billing & Invoicing.
2. Next to the bank account last-four digits, select the Update billing account hyperlink.
3. Enter the new bank account details (routing number, account number, account type).
4. Save your changes.

Expected outcome: The bank account on file updates for future invoice charges. The change applies to invoices generated after the update—invoices already in Open status continue to draw from the previous account unless re-submitted.

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Invoice Timing

Invoices take approximately two to three hours to appear in Billing & Invoicing after Toast generates them. While the invoice is still being prepared, it shows a Pending status.

If you do not see an invoice you expect:

• Wait a few hours and refresh the page.
• Select Show more to check if the invoice appears in an earlier month.
• Check your email—invoice notifications are sent to the financial contacts on your account.

If an invoice still does not appear 24 hours after the bank charge or expected billing date, see the FAQ entry What if I see a charge but no invoice? below, then contact Customer Care if the self-diagnosis steps do not resolve it.

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Frequently Asked Questions

Can I view invoices outside of Toast Web?

Invoices are only accessible through Toast Web. You cannot view invoices in Toast POS or the Toast mobile app. If you need an invoice copy for your records, download it from Billing & Invoicing and save it locally or forward it to your accountant.

Expected outcome: You know where to access invoices and how to share them with others who need them.

What if my invoice shows a negative amount?

A negative amount on your invoice typically indicates a credit or a removed subscription that created a debit from your account. Negative line items reduce the total amount you owe Toast that billing cycle, or may result in a credit applied to your next invoice.

If you do not understand a specific charge on your invoice, contact Customer Care with your invoice number for clarification.

Can I get invoices for past years?

Yes—invoices are retained indefinitely in your Toast account. Use the Show more button on the Billing & Invoicing page to view invoices older than the six months shown by default.

What if I removed a subscription or module?

Removed subscriptions appear as negative line items on your invoice for the month they were canceled. You will not see charges for that subscription on subsequent billing cycles.

Are hardware invoices separate from software invoices?

Hardware and software may appear on the same invoice or on separate invoices, depending on your purchase timing and contract terms. The Filter option on the Billing & Invoicing page lets you view hardware purchases separately from software fees.

What if I see a charge but no invoice?

If you see a Toast ACH withdrawal on your bank statement but cannot find a matching invoice in Billing & Invoicing, work through these self-diagnosis steps before contacting Customer Care:

1. 1. Wait 24 hours from the date of the bank charge. Invoices take approximately two to three hours to appear after generation, and the bank-side ACH withdrawal can post a few days after the invoice itself.
   2. On the Billing & Invoicing page, select Show more to expand the list past the most recent six months. Hardware invoices and prior-year invoices appear here.
   3. Check your email—invoice notifications go to every financial contact on the account, so the invoice may have been delivered to someone else on your team.
   4. Confirm the invoice is not in Open status with a Pay Now button (an Open invoice is still listed; it just hasn't been paid yet).
   5. If steps 1-4 do not surface the invoice, see Before You Contact Customer Care for what to gather, then contact Customer Care.

Why does my monthly amount change?

Your monthly invoice amount can change for several reasons:

• • A subscription or module was added (one-time setup fee plus the new recurring charge)
  • A subscription or module was removed (negative line item this month; no charge next month)
  • A hardware payment plan installment started, completed, or rolled off
  • Interchange Plus fee reconciliation (variable based on the prior month's card processing volume)
  • Prorated charges from a mid-cycle change to your account
  • Toast Advertising spend variability (only if Toast Advertising is active on your account)

To see the specific change, compare the line items between two consecutive invoices in Billing & Invoicing. If the change is not obvious from the line items, contact Customer Care with both invoice numbers.

Why is my account on a billing hold?

Your account is on a billing hold when one or more invoices are in Open status (Toast was not able to capture payment). Pay the open invoices using the Pay Now button on Billing & Invoicing and the hold lifts.

If your account is on a billing hold but you do not see any invoices in Open status on Billing & Invoicing, contact Customer Care—there may be an account-level flag separate from the invoice list.

How is this different from invoices I send to my own customers?

This article is about invoices Toast sends to you for your software, hardware, and other Toast services—viewed in Billing & Invoicing.

It is not about invoices you send to your own customers or guests (recurring billing for catering events, account customers, or wholesale orders). That is a separate Toast feature with its own workflow. For sending invoices to your customers, see Send Invoices to Your Guests.

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Before You Contact Customer Care

If the self-diagnosis steps above did not resolve your question, gather the relevant information below before contacting Customer Care. Each scenario lists what Customer Care needs to investigate quickly.

For a missing invoice match:

• The exact bank-statement description (e.g., Toast Inc PURCHASE T MEMO ST-G8Y0V2A5O4I7)
• The bank charge date and amount
• The bank account last-four digits
• Whether you have already checked Show more for older months

For an overcharge or duplicate billing dispute:

• The invoice number (appears on the PDF)
• The specific line item or charge in question
• The amount you expected vs. the amount billed
• Supporting documentation (return confirmation, cancellation confirmation, screenshot of inactive integrations)

For billing on a closed location:

• The location name and address
• The closure date
• The closure confirmation reference (email, case number) if available

For a billing hold without an obvious unpaid invoice:

• The account email address
• A screenshot of the billing hold messaging you're seeing
• Whether the Billing & Invoicing page shows any invoice in Open status

For a customer-invoice feature question (invoices you send to your own customers or guests):

• This article does not cover that feature. See Send Invoices to Your Guests.

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Related Articles

• Understand Your Toast Invoice
• Toast Billing Process

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