Last updated: Sep 30, 2026, 3:48 PM
Your Kitchen Display System (KDS) is showing a sync error, a resync prompt, or a Loading Tickets screen. Use this article to restore normal operation.
Your Kitchen Display System (KDS) is showing a sync error, a resync prompt, or a Loading Tickets screen. Work through these steps to restore normal operation.
Applies to: Toast POS, Kitchen Display System (KDS)
Permissions needed:
What you'll accomplish: Restore KDS sync so tickets load, update, and clear normally.
| Symptom | Most Common Cause | Quick Fix |
|---|---|---|
| Loading Tickets screen that never clears | The KDS lost its connection to the network | Confirm the device is connected to your Wi-Fi or Ethernet network, then run a resync from the KDS setup menu |
| Sync failure or "Something went wrong" message | A temporary sync state the device cannot clear on its own | Run a resync from the KDS setup menu, then clear the Toast app cache if the message returns |
| The KDS repeatedly prompts you to resync | Intermittent Wi-Fi or Ethernet connectivity | Move the device to a wired connection, or move the wireless access point closer to the KDS |
| Every KDS in the restaurant is affected at once | A site-wide network problem rather than a device problem | Check your router and network hardware before troubleshooting individual devices |
Loading Tickets means the device is connected but has not finished pulling order data.
Expected outcome: Tickets load and the KDS returns to its normal ticket view.
If the screen does not clear, continue to the next section.
Expected outcome: The error message clears and tickets reload.
If the message still returns, restart the KDS device. If the KDS pairs with a specific Toast POS device, restart that device as well. Wait for the KDS to reconnect fully before testing again.
Repeated resync prompts almost always point to an unstable connection rather than a fault on the device.
Note: Intermittent Wi-Fi or Ethernet connectivity causes recurring sync prompts, Loading Tickets loops, and delayed KDS updates. Fixing the connection resolves all three.
When several devices fail at the same time, the cause is usually shared rather than local.
If every KDS is affected and your network hardware appears healthy, contact Toast Customer Care.
Send a new test order and confirm all of the following:
If any of these still fail, contact Toast Customer Care.
The Loading Tickets message means your KDS is connected but has not finished loading order data. It usually clears on its own within a few seconds. If it stays on screen, the device has lost its connection to your network or its sync state needs to be refreshed.
Also asked as: "My KDS is stuck loading," "The KDS says loading tickets forever"
You will not lose orders while the KDS is syncing. Orders continue to be recorded in Toast POS and appear on the KDS once the sync completes. Your kitchen can work from printed tickets or the POS until the KDS catches up.
A single affected screen usually means a device-level problem such as a loose Ethernet cable, a weak Wi-Fi signal at that spot in the kitchen, or a stale app cache on that device. Start with the connection at that device before changing any settings.
You do not need to republish your menu after a resync. A resync pulls the current published configuration down to the device. If you made configuration changes in Toast Web and have not published them, publish first, then resync.