Get Help With MLM Employee Access & Permissions

In this Article:

• Best Practices
• Employees Unable to Access or Edit Profiles
• Admin Permissions Not Applying Across All Locations
• Invalid or Conflicting POS Access Codes
• Additional Resources

Best Practices for MLM Employee Permissions

Here are some best practices for managing employee permissions at a Toast Multilocation Management (MLM) restaurant group:

• Work with the super user at your restaurant group to edit and troubleshoot employee permissions. A super user is an employee that has access to all Toast Web permissions for the entire corporation, which allows them to make changes to any employee’s permissions for any location in the group. 
• Ensure that each employee has the correct permissions at every location they need access to. 
  
  • Sometimes, employees are assigned to different jobs at different locations, which may impact which data and settings that they can view and adjust. Examples of this include viewing labor cost data, or editing settings like pricing or menu copying.
• When making changes to employee permissions, log out of Toast Web and log back in to allow the changes to go into effect. If you’re still having issues, make sure you’re using Google Chrome and clearing your cache regularly.

See below for suggested solutions to common permissions issues.

Back to top

Employees Unable to Access or Edit Profiles in an MLM Group

Employees with access to multiple locations might have different permission sets at each location, which would limit their access. 

A manager with access to all relevant locations can update these profiles to make sure the employee has the correct permissions at all locations.

Back to top

Admin Permissions Not Applying Across All Locations in an MLM Group

If your admin permissions don't work at all locations, another administrator must update your profile permissions. Log out and back in to confirm the changes. This process ensures permissions synchronize properly across all locations.

Back to top

Invalid or Conflicting POS Access Codes for MLM Users

You can update or validate POS access codes in Toast Web (Find or Edit an Employee’s POS Access Code). 

If an employee has multiple Toast Web profiles for different locations, they might be encountering an issue because they’re using the POS access code for the wrong profile. Ensure any duplicate Toast Web profiles are archived and that a single active profile with synced permissions is linked to all locations (Consolidate Toast Web Login Credentials).

Back to top

Additional Resources for MLM Employee Management

• Assign Employees to Multiple Locations
• Multi-Location Management Permissions Guide
• Manage User Jobs & Permissions With Multi-Location Management

Back to top