Get Help With Possible Duplicate Transaction Error

I attempted to process a transaction and saw an error message stating, “A possible duplicate transaction was detected (can also occur when trying to update payment information and a mistake was made / corrected). If this was intentional, please wait two minutes and try again.” What should I do?

If you see an error message that states, “A possible duplicate transaction was detected (can also occur when trying to update payment information and a mistake was made / corrected). If this was intentional, please wait two minutes and try again,” it’s likely that this is correct. This payment may have already been submitted. We prevent duplicate charges to protect you.

Check before retrying: Review your recent transactions in your bank account. Wait a few minutes and refresh the page — some payments may take a short time to appear. If you're unsure whether the payment went through, contact Support before retrying to avoid charging your guest twice.