Last updated: Apr 8, 2026, 10:20 AM
What does "This email is taken by an applicant record. Please hire them using the recruitment module" mean?
This error occurs when you try to add a new candidate's email address into the Recruitment module when the email address already exists and the individual is already in the system.
Try to locate them by navigating to Recruitment > Job Posting > blue eye icon for the specific requisition. Check out the five tabs on this page (Pre-Interview, Interview, Rejected, Offers, and Hired). If applicable, check all pages of candidates on any of these tabs. When you find them, you can move them through the recruitment workflow by using the steps in Hire a Candidate below.
If you're still having trouble, contact Customer Care by selecting the blue chat dot in the lower-right corner of any Toast Payroll page.