Last updated: Mar 31, 2026, 8:06 AM
Get answers to frequently asked questions and common troubleshooting steps for your P630 card reader.
When Toast enters offline mode, the card readers will automatically store the processed payment locally on the reader. When the internet returns, the devices will automatically sync with the host. The pending icon indicates that there are payments that the terminal hasn't been able to send to the card reader host for completion (capture and settlement).
Note: P630's are usually connected to Ethernet. If both Ethernet and Wifi are turned on, this can cause issues with connection/taking payments. Please ensure the Wi-Fi is turned off if it is connected via Ethernet. You can do this by going into your POS devices Settings > Network & Internet > Wi-Fi and confirm the slider is OFF. Also check the wifi on the P630 card reader by tapping on (9) and then the green button > Network (Password is 8678) > Wi-Fi > Switch off.
Do not use this card reader. When the display of the payment terminal shows the word 'TAMPER' or 'TAMPERED', stop using the device and immediately for a replacement device.
To restart your P630 device:
Clearing the cache and app data on your POS will unpair the reader from the device. You will be required to repair the device and follow the setup instructions again. See this Toast Support article, .
When the terminal shows the message Terminal in Service Mode, this indicates that the terminal is running in safe mode. Usually, the cause is that the terminal has an incorrect configuration.
If you are still stuck in a loop or cannot access the admin menu, kindly so we can assist in replacing the terminal.
You can’t initiate a payment if the card reader is not correctly connected to the card reader store connected with the Toast Web account on your Flex.
If a payment is initiated in a store that the card reader is registered to;
If you wish to use the device at a new location, so we can re-board the reader to the new location for you!
To load or change the Splash Screen Logo on your reader, please contact your Onboarding Consultant or Customer Care, as they must assist with making changes to the logo on this specific device.
To power OFF your P630 device:
Note: Power cycling the P630 is a good first step in troubleshooting issues.
To make the P630 process payments faster if it is lagging, the reader may need a power cycle or a resync with the Adyen backend. You can by turning it off and on via the power button; to resync the device, leave it plugged into its power supply and powered on overnight to allow it to communicate with the processing servers.
You can keep your reader updated with the latest software by regularly checking for updates under Settings > Configuration > Check for updates and following the on-screen prompts.