Last updated: Mar 25, 2026, 1:49 PM
For an introduction of the Toast Now app and an overview of its features and navigation, see Get Started With the Toast Now App.
If your Toast Now app isn’t working properly or isn't loading at all, try the following troubleshooting methods:
Yes, you can create a separate Toast Now login for other employees. To provide someone access to the app, set them up with an account in Toast Web and assign the necessary permissions. The email address and password used to log in to Toast Web are the same credentials you use to log in to the Toast Now app. See the Add Employees to Toast section of this Support Center article, , for more information.
If an employee has a generic or an @example.com email address, Toast Now may not allow access. Check for a duplicate profile in Toast Web under Employees > Employee management > Employees. Search for the user's name.
Note: If you use Toast Payroll and you've archived a profile, be sure to verify the employee's mapping so tips and timesheet data will continue syncing to Toast Payroll. Use the Individual Employee Mapping section of to map your employee between Toast Payroll and Toast Web.
The email and password you use to log in to the Toast Now app are the same credentials you use to log in to Toast Web or the Toast app on your POS device. If you don't remember your password, select the Forgot password? link that appears on the sign-in screen after you enter your email.
If you're unable to see certain data within the app), or a certain location you should have access to isn't showing, you might not have all of the proper permissions. Have your admin provide you with the permissions needed for Toast Now.
For a list of the required permissions for each feature on the Toast Now app, see the Required User Permissions section of this Support Center article,
If reports are not showing up, it's likely that you don’t have the required permissions to see the associated data. You will need these permissions for each location that you wish to see in the Toast Now app. See the Required User Permissions section of this Support Center article, , for more information.
You may have toggled the Comparison tool on. When toggled on, the Comparison tool will compare data from the present day against a past day of your choosing. To view the full date range of data, toggle Comparison off.
Year-to-year comparisons are based on the day of the week. For that reason, the date may be off by one number, but it would compare Monday to Monday.
"Today" will always refer to the current date. The date listed for the comparison range is the corresponding day of the previous time frame. For example, if you use the Same day last year comparison on Wednesday, March 6, 2024, you'll see: "Today vs Wed, Mar 8, 2023".
If you can’t see data for one of your locations, it’s likely that you don’t have the required permissions at that location. An administrator at your restaurant should log in to Toast Web and assign you the required permissions for each location that you wish to access in the Toast Now app. See the Required User Permissions section of this Support Center article, , for more information.
If you've confirmed you have the correct permissions at the location in question, try these troubleshooting steps:
If you see a message stating "error fetching data," try force-closing the app and reinstalling it. This may also appear as not being able to view today's info or data. If the error persists:
If the issue continues, contact Customer Care and share a screenshot of the issue.
No there isn't a way to see a combined view of the sales for all locations together in the Toast Now app. In the multi-location picker view, you can see the net sales, labor percentage, and SPLH percentage for each location separately.
Select the Account button on the bottom right corner of your screen. On this page, you can send us feedback to improve the app experience, or feature requests and product improvements. Our development team reviews every request sent through this channel and works on new app updates accordingly.
If you see an "invalid number" error in the Toast Now app, you may not have the necessary permissions for the specific location. To access this location, you'll need to have someone who has permissions for this location grant you the required permissions.
To view your previous support conversations or start a new support chat in the Toast Now app, select the Support button at the bottom of the page.
No, the Toast Now app will not show you which tables at your restaurant are open or occupied.
Yes, Toast recently released a new feature that allows Toast Now users to be able to search and view their restaurants' open checks and other check information for whichever day they choose.
This new feature helps Toast users to: