Get Help with Gift Card Error: Issue Processing Your Purchase

Last updated: Jul 1, 2026, 1:42 PM

Question

  • What does issue processing your purchase mean?
  • I got the error message Sorry, we are having an issue processing your purchase. Please try again or contact the restaurant.. How do I fix it?
  • How do I troubleshoot an issue processing your purchase error?

Answer

Sorry, we are having an issue processing your purchase error messages typically occur when Toast is unable to properly create a check number for a gift card purchase.

 

Please try the purchase again, and if you are still having trouble, contact Customer Care for assistance.