Last updated: Oct 26, 2026, 1:07 PM
Learn how to set up the Sadie integration with Toast, a voice AI platform that answers restaurant phone calls and takes orders.
Sadie is a voice AI platform built for restaurants and hospitality. Sadie answers inbound phone calls, takes orders, and answers guest questions so your staff can stay focused on in-person guests.
With the Sadie integration, Sadie creates orders directly in Toast, including modifiers, combos, and scheduled pickup times. Your staff doesn't need to re-enter orders.
Applies to: Toast Web
Permissions needed:
What you'll accomplish: Add the Sadie integration to your restaurant in Toast Web and start onboarding with Sadie.
Your restaurant must have access to Toast Partner Integrations, which is included with the Restaurant Management suites. To learn more, see Set Up Toast Partner Integrations.
In Toast Web, navigate to Integrations > Integration management > Browse & purchase integrations.
Note: If you don't see the Sadie tile, contact Toast Customer Care.
Expected outcome: The Sadie integration is added to the locations you selected.
After you add the integration, a member of Sadie's Customer Success team contacts you by email within one to two business days. A calendar invite for a kickoff call follows the email.
Onboarding takes about 30 to 45 minutes, and most restaurants go live within one to three days. If you already use Sadie, connecting your Toast menu takes about 15 minutes.
To start onboarding sooner, contact Sadie at support@heysadie.ai. Sadie assigns your request to a Customer Success representative in your region.
For any issue unrelated to Toast products (software or hardware) or your network connection, contact Sadie directly.