Get Started With the DoorDash Integration

In this Article:

• DoorDash Integration Overview
• Timeline & Process Overview
• Add the DoorDash Integration
  • Activation Troubleshooting
• Menu, Dining Options & Settings
  • Menu
  • Manage Availability Through the Snooze Feature and the On/Off Function
  • Menu Availability & Dayparting
  • Price Increases
  • Alcohol Labeling
  • Marketplace Facilitator Tax
  • Dining Options
  • Online Ordering Schedule ​​​​​​
  • Payment Type
  • Order Ready
  • Revenue Centers
• Frequently Asked Questions

For information on Marketplace Facilitator Taxes and how they affect your restaurant if you integrate with DoorDash, check out our FAQ guide here. 
 

DoorDash Integration Overview

DoorDash now offers a direct integration between your Toast POS and DoorDash's and Caviar's marketplace. (You will not have to create a separate account with DoorDash.) This connection allows your restaurant to:

• Receive orders placed on the DoorDash and Caviar app directly on your Toast POS -- Eliminating the need to manually enter orders from a tablet into Toast. 
• Manage your DoorDash and Caviar menu via Toast POS -- Menus, including 86'd items, are synced in real-time. 
• Consolidate accounting & reporting into Toast in real-time -- DoorDash orders are tagged to a unique payment type and dining option for ease of reporting and tracking. 

The integration doesn't currently support:

• Prep time delays or throttling
• Time-specific pricing
• Pre-modifiers
• Prompt for quantity
• Menu modifier pricing (size pricing, sequence pricing, size sequence pricing)
• Viewing of future scheduled orders

Timeline & Process Overview for DoorDash Integration

To integrate Toast with DoorDash, you'll need to follow these setup steps:

1. Ensure your restaurant is not in test mode. The Toast team will not be able to complete your setup if your restaurant is still in test mode.
2. Sign up for a third-party integration via Toast Shop.
3. The integration will be automatically added to Toast Web. Complete the onboarding checklist. (You must fully complete this checklist or your integration won't work! See .)
   1. You can find this checklist under the setup button on the top right of the Toast Web home page. 
4. Complete menu and pricing details. Note: If your location is eligible for "fast-tracking" through onboarding, you will be able to skip the following two substeps:
   1. Navigate to the checklist and complete your menu and pricing selections.
   2. The Toast onboarding team will work on setting up your menus, prices, and other configurations
5. Receive email confirmation from Toast that your menu and pricing configurations are set.
   1. You will need to complete the final step. Connect your DoorDash account to your Toast account. 
6. Receive email confirmation from DoorDash when you're all set and ready to start taking orders.

Check out the flow below to learn more about the time it takes for each setup step, who to contact for support, and who is responsible for each setup step.
 

	Sign up	Complete checklist	Complete menu and pricing details	Receive Toast confirmation	Receive Partner Confirmation
Process	Sign up for a third-party integration via . Note that this step is only needed if the integration is not sold to you by your sales rep.	The integration will be added automatically to Toast Web. You will be prompted to start the onboarding process for each integration.	When you begin onboarding, you will be prompted to answer questions to set up your menu, determine pricing, and sign the DoorDash contract (if you do not have an existing one). This process is quick to complete from your end.	Once Toast completes the menu and pricing configuration from the back-end, you will receive an email showing you the following steps, timelines, and where you are in the process.	You will receive a final email from the partner when you're all set with the integration and can start taking orders.
Time Taken	3-5 mins	N/A	3-5 mins	Instant	Real time
Responsibility

Add and Set Up the DoorDash Integration 

Note: If you haven't received expected confirmation emails, verify if your Toast location is in 'test mode.' Integrations cannot proceed while test mode is enabled. Disable test mode according to Toast's instructions to resume the setup process.

You can connect your Toast POS to DoorDash and Caviar in a few easy steps:
 

1. If you're located in the US, navigate to , select Learn More next to the DoorDash icon. Then, complete the purchase process by adding the integration to your cart and then check out. If you need to verify your store ID, please follow .
   1. For customers in Australia and Canada, please contact your Toast sales representative or account manager. You may also contact Customer Care.
      
      
       
2. A confirmation page will appear. Select Confirm Selections to add the integration.
   
   
    
3. A new page will outline the Terms and Conditions. Make sure to read through it, then check off I accept the terms and conditions and select Submit. 
   
   
4. From here, you will be taken to the setup flow directly in Toast Web. You can select your menus to be used with DoorDash, increase prices if you would like, and be prompted to sign the DoorDash contract if needed.  
   
   
    
   1. You can follow the progress of your integration by following the Setup Checklist listed in Toast’s Toast Web. The DoorDash integration status will be unlocked once all items have been completed on the checklist. If you encounter an error page, make sure you have permissions 8.4 Manage Integrations and 8.5 Toast Shop Purchases enabled on your account, as these are needed to access the steps in the setup checklist.
      
      
      
      
5. From here, you can select your menu(s). 
   
    
   
   

Troubleshooting During Activation of DoorDash Integration

During the activation process, you may experience an error message.

Menu, Dining Options & Settings for Partners

 DoorDash Menu

DoorDash will be able to pull the menu directly from Toast. To allow DoorDash to display a menu, you will want to make sure the you would like DoorDash to use is set to visible to Online Orders: Partners.

Note: If you use choose to integrate with multiple third-party online ordering partners, you can use the menu builder to control which menus are shared with each specific partner, as shown below. To learn more, check out this Toast Central article: .

Additionally, fill out the questionnaire in the confirmation email you received after you added the integration. A Toast menu specialist will ensure your menu is configured correctly so DoorDash can retrieve it. 

If you are already a DoorDash customer, when switching to the Toast integration, you will lose the ability to add items/categories to your menus through the DoorDash portal. You must edit your menu on Toast Web so that DoorDash captures these updates in real-time.

The DoorDash-Toast integration syncs menu item photos automatically from the Toast POS. The images need to be within the DoorDash specifications of having a public link and photo specifications of:

• 16:9 (landscape) aspect ratio
• Max file size of 2MB
• JPG, JPEG, or PNG format
• Resolution Size: 1400 x 800px minimum

If your images follow these specifications but aren’t showing up on DoorDash, it’s possible that DoorDash has not yet reviewed them for their quality standards. Their review process takes three to five business days.
 

If your images match all the specifications and you submitted them more than five business days ago, open a ticket with Care Integrations. They will contact DoorDash to investigate on your behalf.

Learn more  (external link). 

Manage Availability Through the Snooze Feature and the On/Off Function

Please reference to the following article for instructions on the feature: 

DoorDash Menu Availability & Dayparting

DoorDash recognizes menus that have limited availability, ensuring that items that are only offered during limited hours cannot be ordered by guests outside of the hours set in Toast. Time-specific menus do not appear for guests on your DoorDash menu outside of the hours of availability.  When the menu is available for ordering, guests may order from this menu.

Note: If there are multiple menus in Toast, they will be consolidated into one menu on DoorDash. 

To configure item availability:

1. In Toast Web, navigate to Menus > Menu management > Menu manager. 
2. Select the name of the menu you are setting the limited availability for.
3. The menu settings panel will appear on the right side of the screen. Scroll down to the Availability section, and change the setting from Always to Specific days and time.
4. If needed, use the pencil icon to make changes to the Day(s) and Time that a menu is available.
5. Select Save and Publish all changes! Your DoorDash menu will refresh in near real-time. 

DoorDash Menu Price Increases

If you need to re-adjust your third-party ordering menu prices after onboarding, you can do this in Toast Web by navigating to Third party ordering > DoorDash > Increase menu price.



Note: This pricing configuration will apply price increases on top of the base price selected on your menu, and price increases do not apply to modifiers.

Once you have selected your menus and price increase, you will either move through the Fast Track Setup or a Manual Onboarding.

Fast Track allows locations to move directly to the next step, showing Take Action to Go Live on the checklist. This will require you to connect with your DoorDash account, allowing you to activate the integration the same day. This process is only available for qualifying locations. If your location does not qualify, you will move through Manual Onboarding, which will require a review of your menus and account to ensure setup is properly completed.

Note: Locations can be disqualified if they are Multilocation Management (MLM) still in Test Mode.

If your location has one or more of these settings listed on the selected menu for the Partner Setup, please contact for assistance with modifying your menu to align with the configurations the Partner is able to support.

Alcohol Labeling 

If you are a DoorDash integration customer, you can now mark items as containing alcohol directly in your Toast menu.  This will allow you to leverage labeled alcohol menu items from any of your Visible to: Online ordering: Partners menus. 

Once your location is live on the DoorDash integration, a DoorDash merchant will contact you to verify your liquor license and that alcohol delivery is available in your area. DoorDash will use the labeling assigned in Visible to: Online ordering: Partners menus. Visit  for step-by-step directions to label alcoholic menu items. 

After you have labeled the items containing alcohol, those items will be compliant and available for guests to purchase on DoorDash if the menu is visible to partners.  For more information on menu visibility, see the article . 

For additional information from DoorDash, visit:

Marketplace Facilitator Tax

A Marketplace Facilitator is typically defined as a business providing a forum where marketplace sellers can list tangible goods directly or indirectly, facilitate customer payments, remit payments to sellers, and take compensation for providing such services. For more information on Marketplace Facilitator Tax, visit this article .

Below is a helpful DoorDash article that shows the states DoorDash collects and remits sales taxes as a result of Marketplace Facilitator laws:

Dining Options

For DoorDash to flow into Toast, you must ensure you have two DoorDash-specific dining options set up.

Toast will create and set up these dining options during the initial set up process.

• DoorDash with behavior set as Take Out 
• DoorDash with behavior set as Delivery

Note: Toast will take care of your dining option during the initial setup. 

Note: This dining option will appear greyed out as it is not editable and cannot be deleted. 
 

I didn't finish setting up the integration, and the page timed out. What should I do?

You are able to access the setup steps in Toast Web when you log in. A checklist at the bottom right of your screen will pop up and there will be a line item for the integration setup. 
 

When will DoorDash contact me about my integration?

DoorDash will notify you once the Toast Onboarding team has activated your integration and passed your account information to DoorDash.  You will receive a Toast confirmation email to confirm that Toast successfully completed its part of the process.
 

How will I know that my sign-up and onboarding steps were completed correctly? 

After signing up for the integration and completing all the onboarding steps, Toast will begin reviewing and setting up configuration in the backend. (3-4 days). Once the Toast onboarding team has reviewed the configuration, the Toast team will send an email to the email address linked to the Toast account to either (1) confirm the configuration was completed successfully and passed on to DoorDash to finish the activation OR (2) request the restaurant make changes.

If you have not received any emails from Toast, please confirm the email address linked to the account with your team, Sales Rep, or Toast Customer Care. All of the onboarding steps need to be completed to trigger the Toast team’s review and confirmation email.

Can I have both Toast Delivery Services® and the DoorDash integration simultaneously?

Yes, you can pay for both services as they are independent of each other. Customers receive Toast Delivery Services orders are received through your Toast Online Ordering page, Local by Toast, or on your POS. Customers receive DoorDash integration orders are received via DoorDash's marketplace/app. 

Learn more about .

What are the pricing options for third-party ordering Integrations?

3PO Integrations can be added individually or with a bundle.  These can be added through Toast Shop. 

Should I contact DoorDash or Toast for post-onboarding questions and issues?

For Driver/order-related issues (e.g., refunds, delivery, timing, open/close time), please contact 3PO partners' customer support.

What is the contact information for DoorDash support?

DoorDash Support (855) 222-8111 or .

Can I test the integration before the integration goes live with DoorDash?

Yes, you can request a test order to be done right before going live if you want to see how an order goes through. Please contact Toast Customer Care and request the Integrations Support team, who will submit a test order on your behalf.

Can a restaurant see where they are in the DoorDash integration onboarding process in Toast?

They can see their integration status in the Toast platform or on their Toast account at this time.  They should review their email for updates from Toast and DoorDash.

When a guest places an order in DoorDash and this order flows into Toast, what information displays on the POS?

The POS displays an itemized breakdown of the order, customer first name and last initial, and DoorDash's Merchant Support phone number. 

When following the steps for setup, the menu I would like to select for DoorDash does not appear. What should I do?

Make sure the settings are correct or if you don't have a menu you would like to use, make sure to create it, and then come back to this step to select a menu. This is an important step that needs to be completed for setup. 

How does DoorDash calculate prep times and quote times?

DoorDash does not use your Online Ordering prep times or quote time strategies from Toast Web for driver pickup times. If you have questions about how DoorDash generates these times, please contact DoorDash support. 

Can I configure holidays or special hours for DoorDash?

Yes. You can configure holiday or special hours as a in Toast's Online Ordering Schedule and this schedule overrides will display on the DoorDash platform.

Why can't 3PO orders be updated on the POS? Are we considering changing this functionality in the future?

Customers cannot update 3PO orders on the POS because Toast is required to reflect the taxes the partner's remit.  There is no plan to change this functionality at this time.  

Does DoorDash respect Quote Time Strategies like Order Price Rules, Kitchen Capacity Throttling, or Throttling Delays?

DoorDash does not use your Online Ordering prep times or quote strategies from Toast web for driver pickup times.  If you have questions about how DoorDash generates these times, contact DoorDash support. 

Who do I reach out to for help once my restaurant is live with the DoorDash Toast integration?

Reach out to Merchant Support via (855) 222-8111 or by using the Help form in your DoorDash Merchant Portal. DoorDash should be the first point of contact for integration issues.

What happens if I update my menu?

Once you've made changes to your menu in Toast, your DoorDash menu will refresh in near real-time. 

Why is there a delay on my DoorDash orders firing to the kitchen and why does it say "HOLD" on the KDS for the order?

1. Make sure to check your order  settings and.
2. If you are receiving orders from an Online Ordering Partner but the orders are not firing immediately to the prep station(s) or KDS, the orders are either shown as "Pending" or "Paid" in the Toast POS

Why aren't my online orders displayed on the KDS?

1. Is there a single auto-fire device selected? - (Note: If you do not select the "recommended" auto-fire device, this may result in canceled orders from DoorDash.)
2. Are Partner menus and menu items routed to prep stations? -
3. Is the dining option selected on the device's ticket display setting? -    

The menu displayed on the DoorDash app is not correct. Who do I contact?

Please contact Toast Customer Care to request a menu re-sync. 

What happens when I need to 86 an item? Do I need to do anything for DoorDash when I 86 an item in Toast?

You do not need to modify the item on the DoorDash platform. You can 86 an item directly from the POS and it will sync on the DoorDash app in real-time. 

How do I 86 an item?

For additional information on how to 86 items in Toast, click . 

How do I indicate an item is back in stock?

Update item inventory on the Toast POS.  The update will sync on DoorDash in real-time.

How often does my menu sync with DoorDash?

Any published update to your menu will sync in real-time with DoorDash.

How do I set up a Revenue Center for DoorDash?

If you would like to report on DoorDash revenue or sales, you can create a Revenue Center called either DoorDash or Door Dash. All orders coming in through the DoorDash integration will then automatically map to that Revenue Center. To learn how to create Revenue Centers, check out . 

Note: Once you assign a Revenue Center for DoorDash, please do not archive or edit it, since it will result in orders failing 

Does my DoorDash integration respect manual approval or approval rules in Online Ordering?

No, all DoorDash orders are sent directly to the kitchen. 

Can I use a virtual concept or ghost kitchen with the Toast direct integration? 

As of now, you cannot use a virtual concept with the direct integration.

Are there any limitations for my menu?

The DoorDash integration doesn't currently support time specific pricing, pre-modifiers, subgroups, prompt for quantity, Pizza Menu Management, size pricing on modifiers, and time-restricted menus using Toast's menu availability feature. If these are configured in your Toast menu, DoorDash will not be able to successfully pull your menu over from Toast, and may stop working.

I received an email from DoorDash stating that my menus were deactivated/disabled. What should I do?

You may have made a change to one of your menus that rendered it incompatible with DoorDash. Review your menus to make sure they are configured properly (read above about menu limitations) and have been enabled for third-party ordering.

It says "deactivated" on my DoorDash Status history page. What should I do?

Please contact DoorDash to rectify the issue.

Can guests enter an item-level special request through the integration?

Yes, DoorDash supports item-level instructions through the integration. This comes through as a modifier on the item.  For more information on how to create a modifier visit . 

How can I collect special instruction requests from guests? For example, if the guest wants utensils with the order or needs to list any allergens?

1. Utensils: DoorDash supports sending plasticware information as a modifier on an item.  Please reach out to DoorDash support to enable this feature.  At this time, Toast cannot enable this feature for all customers 
2. Allergens:  Contact DoorDash support to ensure Special Instructions are enabled. 

DoorDash drivers aren't showing up in a timely manner. Who do I contact? 

Contact DoorDash Support at (855) 599-7066. They will be able to communicate with the driver.

How can I verify my DoorDash Store ID? 

Please refer to for further instructions.

What should I do if I want to stop using the DoorDash Integration?

Remove the integration using the steps outlined in . However, you will still be charged the monthly fee, so contact Toast Customer Care to cancel your DoorDash subscription.

How do I switch from an aggregator provider (ex. Chowly) to the Toast direct integration?

Once you add the DoorDash integration from Toast Shop, your onboarding process to the DoorDash integration will begin. You may continue receiving orders through your aggregator until your location has been set live on the DoorDash integration. There is no action needed for the switch to take place, though it's recommended you work with your aggregator to let them know you are moving to a direct integration. You should NOT cancel this aggregator until you have received a confirmation from DoorDash confirming you are all set to be live on the DoorDash integration. 

Can I offer alcohol on my menu for delivery?

As of now, DoorDash allows you to sell alcohol if you have signed the DoorDash alcohol agreement for delivery through third-party integrations and you are located in a state where you are eligible to sell alcohol for delivery. For more information on offering alcohol, visit the merchant website:

I am not receiving orders through DoorDash Revenue Center. How can I fix this?

Make sure Revenue Centers are created with one of the approved name values. For additional troubleshooting visit .

Do I need to alert DoorDash that I am adding a Revenue Center?

No, just follow the steps to create your Revenue Center and DoorDash will take care of the rest. 

Can I reassign orders to a different Revenue Center?

Yes, follow the steps in . 

Can I see a breakdown of my DoorDash App, Caviar, and Online Ordering orders?

Yes. You can follow the steps below to report on your order breakdown.  You can also see this in the KDS and printed receipts, as this will show up in the "Tab Name".

1. 1. 1. Using the left navigation in Toast web, select Sales Summary then Dining Options: DoorDash (select both takeout/delivery options). 
         
         
         
         
      2. Select Tab Names from the Show/hide columns.
         
         
         
         
      3. The Tab Names will now populate the report once exported.  See the example below:
         
         

What should I do if a guest cancels their order?

Contact DoorDash Support at (855) 599-7066 for assistance with guest order cancellations.
 

I see orders coming in through DoorDash (such as my DoorDash app), but they aren't appearing on my POS. How do I fix this?

If your DoorDash integration is fully set up, first check your menus to ensure there are no menu compatibility issues. These settings are known to cause problems with menu synchronization, order failures, and order cancellations. If your menus are configured correctly, check your Sales Summary report to see if orders are visible in Toast Web. Adjust the date range, and use the Source filter to see if any DoorDash orders are populated. If no DoorDash orders are showing up in Toast but they're showing on the DoorDash platform, contact DoorDash Support at (855) 599-7066 for assistance.

I've suddenly stopped seeing orders come through DoorDash. What can I do to resolve?

You may have made changes in Toast Web that you didn't publish. Be sure to Save and Publish all changes and this may fix your issue!

My DoorDash says it’s “unable to connect.” How can I get it back online?

If your DoorDash device is offline or says “unable to connect,” and you’ve already verified your network is online and your connection is stable, you can try refreshing your auto-fire device if the auto-fire system is signaling to DoorDash that it is “offline.” In Toast Web, 

Does my DoorDash plan (Basic, Plus, or Premier) affect my Toast integration?

DoorDash offers three plan options: Basic, Plus, and Premier. Your specific DoorDash plan tier does not impact your Toast integration. All three plan types are compatible.

Please note that any questions regarding plan features, pricing, visibility, marketing benefits, or updates to these tiers are managed directly by DoorDash. Changes to your DoorDash plan or its associated benefits are outside of Toast’s scope of support. For assistance with plan details, we recommend contacting DoorDash directly.