Last updated: Dec 10, 2025, 10:19 AM
Learn how to use and get the most out of your gift card reporting.
The gift card reports that are available on Toast Web will give you all of the information you need about active and inactive gift cards, gift card transactions, and more.
| Available Reports | Description |
| This report shows key gift card summary metrics:
Note: To find your gift card liability at a specific point in time (e.g., December 31, 2024), use the custom date range and set both the start and end dates to that day. | |
| This report provides a real-time summary of all active gift cards and balance information. Note: This report provides real-time data ONLY and thus ignores any date range filters. If you would like to search by date range, see the Gift Card Transactions Report. | |
| This report shows detailed gift card transaction information and card balance updates for a selected time period using the date range filters. Note: Any tip adjustments associated with gift cards will be listed as a void redemption in this report. |
Note: If a gift card report isn't populating, your account is likely in Test Mode, as active gift cards cannot be seen in Test Mode. Learn how to disable Test Mode here: .
In , navigate to Reports > Payments. From the left-hand report navigation menu, select the gift card report you'd like to view. Tip: Type the report name (e.g. Gift Card Balances, Gift Card Transactions) into the Toast Web search bar. From there, use the horizontal menu to quickly access all Gift Card reports.
You must have the 4.4 Gift/Rewards Cards Reports user access permission in order to view the gift card reports. Learn more here: .
Note: Key definitions when counting gift cards:
Gift Card Transactions: shows total gift card sales and redemptions over a selected date range, along with starting and ending liability for that period.
| Gift Card Liabilities (Liability Pooling Report for Multi-Location Customers) | This report will track a transaction that occurs in relation to the store that owns the card's liability vs. the store that redeemed the amount. This is especially useful for multi-location restaurant groups. |
| Inactive Gift Cards | This report provides a real-time summary of inactive gift card numbers. |
| Failed e-Gift Card Deliveries | This report provides a real-time summary of all failed eGift card deliveries and allows you to update the recipient's email address and resend the eGift card as needed. |
Note: To find your gift card liability at a specific point in time (e.g. Dec 31, 2024), use the custom date range and set both the start and end dates to that day.
For multi-location customers, make sure your location dropdown selections are accurate.
The Gift Card Balances report lists all active gift card accounts and their current balances. Use this report to locate a gift card account and adjust its balance. By using the drop-down menus at the top of the report, you can filter the data by date and/or the location(s) where the gift card was first generated or imported. When you're done changing the options, select Update.
You can further customize your Gift Card Balances report by selecting the Show/hide columns button and choosing which features you'd like to view.
You can use the Gift Card Balances report to change the balance amount on a specific gift card by following these steps:
You can select the download icon (down arrow) to download a .csv file of the report's data.
The Gift Card Transactions report provides a real-time overview of all gift cards and their current balances. You can use this report to match imported card numbers with Toast gift card numbers and monitor insights into gift card transactions, current balances, as well as redemptions and purchases.
You can customize your Gift card transactions report by selecting the Show/hide columns button and choosing what features you would like to view. See more details about these additional fields in the previous section of this article.
This report is essential for multi-location restaurant groups that want to keep track of who is selling and redeeming gift cards. Essentially, the Gift Card Liabilities report will track the transaction that occurs in relation to the store that owns the card's liability vs. the store that redeemed the amount. This report allows restaurants to periodically audit how much each store owes the others based on liability amount vs. redeemed amount.
You can customize your Gift Card Liabilities report by selecting the Show/hide columns button and choosing what features you'd like to view.
Note: The Redemption Store is always owed the amount for accepting the Original Store's gift card and honoring that liability.
Since this report presents a list of transactions, you may prefer to export the data and aggregate it. The easiest way to get the data in summary form is to use a pivot table.
If you’re a single-location restaurant, you can easily view your gift card liabilities by navigating to the Guests, Gift Cards, and Loyalty Summary report. To find this report, navigate to Reports > Marketing > Guest Summary. This report provides a count of all active and inactive gift cards broken down by physical and e-gift cards, net liability change, starting liability, and ending liability, as well as information on any rewards accounts.
The Inactive Gift Cards report includes all unsold gift card numbers. In this report, you can view/edit details about each card, manually activate an inactive gift card, and see the number of available gift cards you have left to evaluate if you need to purchase more.
You can customize your Inactive Gift Card report by selecting the Show/hide columns button and choosing what features you'd like to view. See more details about these additional fields in a of this article.
You can select the download icon (down arrow) to download a .csv file of the report's data.
The Failed eGift Card Deliveries report provides a breakdown of any failed eGift cards that were sent to an errant email address. You can use this report to monitor any failed eGift card deliveries and locate/resend an eGift card. In order to view this report, navigate to Reports > Payments > Failed e-gift card delivery in Toast Web.
By using the drop-down menus, you can filter this report by date, time, and/or the associated store location(s) where the gift card failed. When you're done changing the options, select Update.
You can also customize your Failed eGift Card Deliveries report by selecting the Show/hide columns button and choosing what features you'd like to view.