Handheld Not Connecting to Toast Secure Network

Check if the Wireless Access Points are online and working.

If the Access Point is offline, locate the device and check the Ethernet cable connected to the Wireless Access Point Antenna.

1. If the Access Point is offline, locate the device and check the Ethernet cable connected to the Wireless Access Point Antenna.
2. Make sure it is connected to a small square box containing two Ethernet ports.
3. If the issue persists, try replacing the Ethernet cable or bypassing the Toast switch and connecting the cable directly to the router.
4. Check if the handheld device is on the correct Wi-Fi network (should end with '_TOAST' or '_Secure').
5. If connected to Wi-Fi but still having issues, try changing the Wi-Fi band setting from "Both" to 5 GHz (Settings > Network & Internet > Wi-Fi).
6. For persistent issues with specific devices, completely power off the device using the power button (not just sleep mode), then power it back on.
7. Try forgetting all previously saved networks and then reconnect to the secure network.
8. If the router light is orange instead of white, try unplugging the router's power cable for a few seconds, then reconnect and wait for it to reboot (up to five minutes). Note: The color of your device’s LED lights may vary based on its firmware version and might not accurately indicate connectivity. We recommend confirming your network status by testing your Toast devices directly. No further action is needed if they’re online and working as expected. If your network device is not functioning after following the steps below, please contact Customer Care.
9. If none of these steps resolve the issue, there could be a problem with the Power Over Ethernet (POE) small two-ports box, and you should contact the Customer Care team for further assistance.

Handheld Not Connecting to Toast Secure Network

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