Reprint Kitchen Ticket

How can I reprint kitchen tickets for an order that was already sent to the kitchen?

Any user with the 1.1 Table Service Mode or 1.2 Quick Order Mode permission can reprint a kitchen ticket by following these steps:

1. From the Table Service screen or Quick Order mode, select your desired order.
2. Select Update.
3. Select the three-dot overflow menu in the top right corner.
4. Select Reprint kitchen tickets.

To reprint a ticket for a paid check, you can:
 

1. Navigate to the check in question.
2. Select Update.
3. Select the three-dot overflow menu in the top right corner.
4. Select Reprint kitchen tickets.

The kitchen ticket will then be printed at its configured prep station.

Note: If you don't see the option to reprint a kitchen ticket, it may be because:

• Your device isn't connected to a printer or a prep station and hasn't already printed once
• It's a scheduled order
• You don't have the correct user permissions
• The order came in from a direct integration (see Additional Information below)

Due to Marketplace Facilitator Laws, updates (and reprints) are not allowed to orders coming in from direct integrations. This ensures reporting is consistent with what our partners have calculated. These include refunds and any kind of changes to orders. For refunds, please make sure to contact the partner directly. If a guest would like to add something to their order, please create a new order for them and take a new payment. To learn more, see this Support Center article: Understand Marketplace Facilitator Laws.