Factory Reset a Toast Go® Handheld

How do I factory reset my Toast Go® handheld?

First, select your handheld:

• Toast Go® 2
• Toast Go® 3

Factory Reset a Toast Go® 2

Before factory resetting your device, ensure all your payments are uploaded to the cloud to avoid losing credit card transactions. You can do this by following these steps:

1. Ensure the device is online and connected to the Toast Network.
2. From the Toast app, select the 3 dots in the top right corner, then select Device Status. On the Status screen, confirm that the device is online.
3. Open the Queues tab and ensure that all payments have been uploaded to the cloud by making sure that all of the queue fields have "0" listed on the right side.

Once your payments are uploaded, factory reset the device:

1. Select the circle button at the bottom of the screen and navigate to Settings > System > Reset Option > Erase All Data (Factory Reset).
2. You may need to reconfigure any Android device-specific settings you had set up.

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Factory Reset a Toast Go® 3

Before factory resetting your device, ensure all your payments are uploaded to the cloud to avoid losing credit card transactions. You can do this by following these steps:

1. Ensure the device is online and connected to the Toast Network.
2. From the Toast app, select the 3 dots in the top right corner, then select Device Status. On the Status screen, confirm that the device is online.
3. Open the Queues tab and ensure that all payments have been uploaded to the cloud by making sure that all of the queue fields have "0" listed on the right side.

Once your payments are uploaded, factory reset the device:

1. Select the circle button at the bottom of the screen and navigate to Settings and tools > Device Settings > System > Reset Option > Erase All Data (Factory Reset).
2. Reset the device once the reset is complete. See Set Up Your Toast Go® 3 Handheld.

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