In this Article:

• Common Reasons Tickets Don't Print
• Troubleshooting Steps
• Additional Information

Common Reasons Tickets Don't Print

Here are the most common causes for kitchen tickets not printing when the order is sent: 
 

1. The tablet sending the order is not connected to the same Local Area Network (LAN) as the printers. 
2. The printer is not powered on.
3. The printer paper roll is out. 
4. The printer has lost connection to the network. 
5. The Always Print Ticket option has not been selected for the prep station assigned to the printer.
6. The printer is not configured correctly (less common).

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Troubleshooting Steps

If you're having issues getting kitchen tickets to print: 

1. Verify that the ethernet cable connecting the printer to the wireless router/wireless bridge is securely connected at both ends. If you're unsure about one or both ends, unplug it and plug it back in (listen to/feel it click into place).
2. Verify that the tablet(s) sending the order which is not printing is connected to the correct wifi network. This is a secured Toast network which is named as such.
   
   
   • If the tablet(s) was not connected to the correct network, connect it and run a test transaction. 
     
     
3. Verify that the printer is assigned to a prep station (learn more in this Support Center article, ).
   
   
   • Once added, ensure Always Print Tickets option has been selected.
     
     
4. Power cycle the printer - disconnect the AC power supply cable from the back of the printer, allow 10 seconds to pass, and plug it back in. Run a test transaction. 
5. Press the feed button on the front of the printer to ensure that the paper dispenses and that the roll is loaded correctly. If it was not, correct it and run a test transaction.  
6. You can check if you have non-printing stations set up in Device Setup. Navigate on the device itself to the main POS screen > Setup > Device setup, then scroll down until you see Non-printing Prep Stations.

If these steps did not correct your printer issuer you may need to contact Customer Care to receive additional assistance. 


 

Additional Information

If you need information on how to change the font size on your POS device, kitchen tickets, and/or guest receipts, please refer to these Support Center articles: