Why are my kitchen tickets not printing?

• Why are my kitchen tickets not printing?
• My tickets are not printing - what should I do?
• I’m having trouble printing our restaurant’s kitchen tickets - how do I fix this?

There are various possible reasons why kitchen tickets won’t print. If the printer was previously working, please check for the following scenarios: 

• Your printer may not be powered on.
• Your printer may be out of paper rolls or its paper rolls may have not been installed and/or configured properly. Learn more here: Printer Paper Rolls and Ink Ribbons.
• Your printer may have lost connection to the network. Learn more here: Verify Your Internet Connection.

If the printer is new or recently set up, please check for the following: 

• Your restaurant’s printer settings may have not been configured correctly or your printer has not been assigned to a prep station. Learn how to configure and assign your restaurant’s prep stations here: Configure and Assign Prep Stations.
• The printer and device that you’re using to send the order may not be connected to the same Local Area Network (LAN). 

If you're adding a new printer, you can find information on how to set up a new printer or to replace an existing printer with a new one here: Add or Replace a Printer 

To learn how to troubleshoot common ticket printing-related issues, check out this Support Center article: Get Help With Printing Kitchen Tickets.

If you need further assistance, please contact Customer Care.