Look Up a Loyalty Account by Email Address
Last updated: Dec 17, 2025, 5:16 PM
Question
How do I look up a guest's rewards account by email?
Answer
| You must have the 4.13 Customer Credits & Reports permission in order to access the Rewards accounts report in Toast Web. Learn more about access permissions here, Permissions Reference Guide. |
To look up a guest's Loyalty account by email address, follow these steps:
- Log in to Toast Web, and navigate to Reports > Marketing > Rewards accounts.
- Enter your guest's email address in the search bar to locate their rewards account.
- Once search results are populated, results can be filtered by selecting the Show/Hide tab.
