Manage Off-Premise Orders With Orders Hub

Orders Hub is not supported on Elo V1 devices.

The Orders Hub mode in your Toast POS displays all off-premise orders into one consolidated screen. This allows you to easily manage your takeout and delivery orders in one place. An off-premise order is any order that has one of the following dining behaviors associated with it: Takeout, Delivery, or Curbside. This includes orders through Toast Delivery Services and third-party partners.

In this Article:

Orders Hub: Video Overview
Access the Orders Hub
Orders Hub: View Orders & Statuses
On-Premise Orders
Manage Orders
Manage Third Party Orders
- Contact Your Uber Eats Guest or Driver
Multi-Select Orders in the Orders Hub
Orders Hub FAQ

Orders Hub: Video Overview

Access the Orders Hub

The Orders Hub lives as a mode on your device. To access it, select Orders Hub. You must have the 1.5 Pending Orders/Orders Hub Mode permission in order to access the Orders Hub.

This will take you to your Orders Hub screen (pictured below with both no pending orders).

Orders Hub can be used on a non auto-fire device, however, at least one Toast POS device in the restaurant must be configured to auto-fire. To learn how to set this up, check out this .

On the Orders Hub, the following options will always be displayed on the screen:

Takeout & delivery quote times: These times are based on the quote times set in your Takeout & Delivery page in Toast Web. If your restaurant also uses Kitchen Capacity Throttling, the time will adjust accordingly based on the status of your kitchen. The delivery quote time is used for restaurants with their own delivery drivers. If you don't offer your own delivery service, then the delivery quote time will not appear on the screen. Toast Delivery Services will use the takeout time for driver pick-up.
- To learn more about how your takeout and delivery quote times work with other delivery services, check out the following articles:

New Order: Allows you to create a new order.
- When creating a new order, select the appropriate dining option. Only orders using dining options with behaviors set to Takeout, Curbside, or Delivery will appear in the Orders Hub. To change a dining option, select the Dining button in the Quick Order or Table Service screen or set a .
Switch User
Manage Online Orders: Quickly turn on/off, snooze, and add delays to orders from your online ordering page. The user will need permission to access this section: 1.5 Pending Orders Mode and 3.29 Throttle Online Orders. For more information, check out this article: .
Five Order Status Tabs (detailed )
Filter Options: Allows you to view orders in four distinct ways
Search Bar

View Orders & Statuses in Orders Hub

Orders move among statuses and screens based on the status of the order:

When a new order comes in, a blue dot will appear in the tab next to the order. This dot indicates that the order is unread and that no action has been taken for the order yet. Once the order is selected, the blue dot will disappear. Additionally, if an order has not yet been paid, it will show a red Not Paid icon on the order as well.

By selecting the order, the following information can be seen:

Check number
Guest name
Guest phone number
Date and time when the guest placed the order
Delivery status or payment status
(ex.: Take Out, Delivery, Online Ordering - Takeout, Curbside, Uber Eats - Takeout, and others)
Dining behavior (Take Out, Delivery, Curbside)
(if available)
Order due time (The time when the order should be ready for pickup or delivery. If the order is scheduled for a future date, the date will appear next to the due time)
Firing time and date: The firing time is the same as the local device time. The scheduled firing time displayed will change as the order gets closer to firing. Learn more from the table below:

Scheduled firing time	Text color	Example text description
Scheduled to fire in more than 1 hour	Grey	Firing 4/6, 4:38 PM
Scheduled to fire in 1 hour or less	Green	Firing in 11 min
Scheduled to fire in less than 1 minute	Green	Firing any second
Scheduled fire time has passed	Red	Firing in -4 minutes

Details based on the dining option selected

Needs Approval Tab in Orders Hub

The Needs Approval tab displays orders that need to be manually approved before they can be fulfilled. If you have enabled for orders, then orders submitted through your Toast Online Ordering page and Local by Toast will appear here for approval. All orders coming through third-party partners will automatically be approved, even if you use manual approval mode. If a new order comes in that needs approval, a blue dot will appear on the Needs Approval tab. There will also be a ping that will notify the employee that there is a new order, and the Toast notification bell will appear on the top left of the screen.

Scheduled Tab in Orders Hub

The Scheduled tab will show orders that are to be fulfilled at a future date and time. A scheduled order will move over to the Active tab automatically when the prep time clock for the order is triggered and as long as there is an auto-fire device set up in the restaurant ().

If you need to contact a guest or driver, for example, to notify a guest about an allergy concern or to inform a driver about a forgotten item, you can find their contact information directly in the Uber Eats order details within Orders Hub. Each order includes a phone number and a corresponding PIN. When you call the number, enter or provide the listed PIN to connect with the guest or driver.

Multi-selecting Orders in the Orders Hub

You can multi-select orders in the Orders Hub. You will be able to either bulk print, print to the kitchen, fire tickets to the kitchen, or change Orders Hub status (i.e., changing status from Order Ready to Completed) for multiple orders at once. This will greatly increase the efficiency and productivity in your restaurant, especially for high-volume restaurants that need to do bulk updates. To multi-select orders, long-press on the order to see the actions on the Orders Hub screen. You can tap multiple orders to select them or use Select All. To learn more about multi-selecting orders in the Orders Hub,

Orders Hub FAQ

I use Toast Delivery Services®. How do I know if a driver delivered the orders?

The Orders Hub will display different colored indicators on the order to show the order's progress:

Status	Color	Description
Driver Requested	Blue	A new driver has been requested and dispatched to pick up the order.
En Route to Restaurant - ETA HH:MM	Blue	The driver has been assigned to the order and is on their way to pick it up
Here for Pickup	Blue	The driver has arrived at the restaurant and is ready to pick up the order.
Dropping off - ETA HH: MM	Blue	The driver is en route to the delivery address and will drop off the order by an estimated time.
Delivered	Blue	The driver delivered the guest's order. Once this occurs, the order gets automatically completed.
Delivered Cancelled	Red	The driver previously assigned to pick up this order has canceled the pickup. Select the *Redispatch* button on the order to request a new driver for the order. An additional delivery fee may be charged.

My restaurant uses our own drivers for deliveries. How do I dispatch drivers and manage delivery orders with Orders Hub?

When a delivery order in Orders Hub is ready to be dispatched to one of your drivers, select Complete on the order in the tab.

For orders placed through a third-party partner, you can follow the steps above for any orders placed through Uber Eats . You cannot void or cancel an order from DoorDash or Grubhub within Toast POS. If a guest would like to cancel an order they placed through either of these partners, they will need to contact the partner directly.

Button	Tab	Action	Button Image
Print	Active, Scheduled, Needs Approval, Order Ready, Completed	Print a receipt with order information.
Update (important note below)	Active, Scheduled, Needs Approval, Order Ready, Completed	This allows you to update or edit an order in the Quick Order Screen. Updates to an order are sent to the kitchen as well. Items and orders can be voided in the Orders Hub by selecting the Update button. To learn more about voiding and how it affects the order status, check out the FAQ below.
Order Ready	Active	Denotes that the order is ready for pickup and/or delivery.
Complete	Order Ready	This moves the order to the completed tab. If the order is unpaid, this button will appear greyed out until the order is paid.
Redispatch	Active, Order Ready	This requests a new driver to deliver the order and can be used for Toast Delivery Services.
Fire Now	Scheduled	Fire an approved order to the kitchen immediately instead of having the system fire it based on quote time and prep time configuration. The Fire Now button will only be used on the auto-fire device (it will appear on other devices, but will be disabled).
Pay	Active, Scheduled, Needs Approval, Order Ready	The Pay button will only appear if the order is unpaid.
Approve	Needs Approval	Approves the order and moves it into the Scheduled tab or Active tab based on firing time.
Reopen	Completed	Reopens the order and moves it to the Active tab. This can be used if the order needs to be remade, updated, or voided.

Manage Off-Premise Orders With Orders Hub

Orders Hub: Video Overview

Needs Approval Tab in Orders Hub

Scheduled Tab in Orders Hub

Multi-selecting Orders in the Orders Hub

The Orders Hub will display different colored indicators on the order to show the order's progress:

Status

Color

Description

Driver Requested

Blue

A new driver has been requested and dispatched to pick up the order.

En Route to Restaurant - ETA HH:MM

Blue

The driver has been assigned to the order and is on their way to pick it up

Here for Pickup

Blue

The driver has arrived at the restaurant and is ready to pick up the order.

Dropping off - ETA HH: MM

Blue

The driver is en route to the delivery address and will drop off the order by an estimated time.

Delivered

Blue

The driver delivered the guest's order. Once this occurs, the order gets automatically completed.

Delivered Cancelled

Red

The driver previously assigned to pick up this order has canceled the pickup.

Select the Redispatch button on the order to request a new driver for the order. An additional delivery fee may be charged.

Active Tab in Orders Hub

Order Ready Tab in Orders Hub

Completed Tab in Orders Hub

Manage Third-Party Orders in Orders Hub

Contact Your Uber Eats Guest or Driver

Yes, you can easily use filters to find orders. To do so, select the filter button while on any tab. A new filter pane will appear where multiple filters can be selected. Here you can filter by paid status, dining behavior, and dining option.

When an order is placed online and needs to be canceled, the order will need to be voided. To void an unpaid order:

Not, currently. Toast recommends having a device dedicated to the Orders Hub to manage all off-premise orders.

Yes, you can easily change to dark mode in Device Setup on your device. Learn more about it here: Customize Your POS Experience.

Due to the advanced functionality of the feature, the Orders Hub is not compatible with Elo V1 devices. The Orders Hub will be available if you have an Elo V2 or newer.