Last updated: Oct 22, 2025, 10:50 AM
The new Loyalty Lookup and Redemption workflows allow you to update how your staff look up guests to earn or redeem their rewards. This updated workflow also allows you to look up guests by name, phone, or email.
Recent updates to the loyalty program have enhanced certain workflows within the Loyalty Module, as well as introduced feature updates to improve the overall Loyalty experience. Continue reading to learn about the different changes made to the module!
We've made it even easier to earn your rewards! You can now look up your loyalty account right on the Order Screen, as well as the Payment Screen. This means quicker access to your points and a smoother experience every time you visit.
Select the Rewards button on the Order screen, then Look Up Customer. You can look up guests by email, phone, name, account number, or scan.
Note: When looking up loyalty with a physical card, use the same method as when the card was initially linked to the account.
We've made some changes to how loyalty rewards are handled to align with industry standards and simplify the payment process.
Key Changes:
On the Payment screen, select the Rewards button at the bottom. You can look up guests by email, phone, name, or account number.
Note: When looking up loyalty with a physical card, use the same method as when the card was initially linked to the account.
Now, if you're looking up a guest, you can easily switch to a different one without starting over.
Through a linked credit card account:
Always tap the Rewards button on the payment screen to redeem your loyalty rewards.
Note: Avoid using the Gift Card button for rewards. Using the wrong button will cause issues and prevent your rewards from being applied.
When a rewards account is added via the Lookup screen, birthday rewards will automatically be applied to a guest's check. When the rewards account is added via a linked credit card, a prompt will ask the guest if they want to redeem their birthday reward. For more information on Birthday Rewards, see in Toast Central.
Note: When looking up loyalty with a physical card, use the same method as when the card was initially linked to the account.
The check should be split before payment to redeem rewards on multiple accounts. If the check is not split to accommodate multiple guests, each guest can still redeem the payment via Lookup or a linked credit card. However, any unclaimed points on the check will go to the last rewards account attached. For example:
| If the check is not split, only one guest can redeem their reward(s). |
To properly void reward redemptions, void the check or the specific discount to ensure the rewards are returned to the guest. For a refresher on voiding checks, visit .
The new Redemption Limits feature allows you to set the maximum number of points a guest can redeem in a single order, providing more personalized loyalty program rules.
A guest can use a portion of their rewards and save the rest for another time. For example, if you set your limit so guests can only use up to $5 in rewards in a single order, and your guest's order is only $3, the guest will only use $3 of their rewards. The remaining $2 will be saved in their account.
Note: