Last updated: Mar 24, 2026, 11:20 AM
Explore our Orders Hub FAQs to find the information you need.
The Orders Hub in the Toast POS app displays all orders on one screen. The following sections describe the various features and functions available on Orders Hub.
All orders with a takeout or delivery dining behavior will be visible on the Orders Hub, including Toast online orders, Toast Delivery Services orders, Integrated 3rd party delivery orders, and manually entered takeout or delivery phone orders.
No, Orders Hub is a new capability of the Toast POS and is available for no additional cost.
Orders Hub is currently live for all customers. You do not need to do anything to activate Orders Hub on your POS.
Orders Hub is a new mode built to be the best experience for takeout and delivery orders. Other existing modes you might be using will still exist, and your workflows won't be disrupted as you're learning to use the Orders Hub.
Yes. However, please note that Orders Hub cannot currently send text messages to the following area codes: 684, 268, 246, 441, 345, 767, 809, 473, 671, 876, 664, 670, 787, 869, 758, 784, 868, and 649.
Learn more here:
Yes! To switch users, select the Switch User button to return to the passcode screen.
Note: In Orders Hub, when a new order comes in, a blue dot appears in the tab and next to the order entry. The blue dot indicates that the order is unread, meaning no action has been taken for the order. Once the order is selected, the blue dot disappears.
The top navigation displays orders by the following five statuses:
The number of orders in each status is located next to the status name. To find more information about the different statuses, please see:
Note: Options in the overflow menu may vary depending on the device size and orientation.
The overflow menu (the ⋮ icon) at the top right of the screen displays the following options:
Note: To use the Manage Online Orders prompt on Orders Hub, you must have Pending Orders Mode permission. To learn more about permissions, please see the Without this permission, one will not be able to access the Orders Hub!
Note:
The New Order button at the top right opens the Quick Order screen. On this screen, you can manually enter an off-premise dining order. On the Quick Order screen, select the Dining button at the bottom left, next to the Discount button, and select an off-premise dining option.
On an auto-fire configured device, you can manually fire a scheduled order in Orders Hub by selecting the Fire Now button on the detailed order information screen.
Yes! Items and orders can be voided in the Orders Hub. To void an item(s) or an order:
Select the Update button on the order entry. This opens the Quick Order screen. For instructions on how to void an item or an order, see The behavior for voided items or orders may differ depending on whether the order has been paid or not.
Yes! To sort orders, click the dual arrows icon. A menu appears specifying sorting criteria. You can sort orders by:
Note: Dine-in dining option orders will not appear in the search results.
Yes! To search for an order(s) in the orders hub, click the magnifying glass. You can search by the following criteria:
As you type, the orders hub automatically searches and shows a list of orders that match the entered characters:
On an auto-fire configured device, you can manually fire a Scheduled order from the Orders Hub screen by selecting the Fire Now button on the detailed order information screen.
Orders Hub is supported on most Toast tablets except for Elo V1 devices. Orders Hub will not be available on Elo V1 devices.
Yes, the orders hub can be used on multiple devices. However, make sure only ONE device is set to Auto-Fire.
Orders Hub can be used on a non-auto-fire device, however, at least one Toast POS device in the restaurant must be configured to auto-fire. This is necessary to fire orders and them into the Active state.
Orders Hub can only be used with an auto-fire device. The recommendation is to enable auto-fire on only one device per restaurant; however, there are instances where none or more than one auto-fire device may be used in a restaurant.
In the instance that the auto-fire device is inoperable, scheduled orders will stay in the Scheduled tab on the Orders Hub screen. To move orders into the Active tab and ready them for KDS fulfillment, turn on/enable your auto-fire device. Once auto-fire is enabled, all Scheduled orders automatically move to the Active tab, are readied for KDS fulfillment, and new delivery times are provided.
If you cannot enable auto-fire on your device, configure a different device to auto-fire.
Not currently, but this is something we are exploring. Toast recommends having a device dedicated to the Orders Hub to manage all off-premise orders.
Yes, you can easily change to dark mode in Device Setup on your device. Learn more about it here.
Yes! To use Orders Hub as a whole, you must have Pending Orders Mode/Orders Hub Mode (1.5) permission selected.
To use the Manage Online Orders prompt, you must have the Throttle Online Orders permission selected. See for more information. The Manage Online Orders button at the top right opens a dialogue box where you can manage online orders. This dialogue box has the same functionalities as the Manage Online Orders prompt on the Pending Orders screen. From the dialogue box, you can:
First Party Delivery (1PD - Uber Eats, GrubHub, Doordash) workflow updates in the Orders Hub will not prompt users to dispatch a driver for 1PD orders if no driver is assigned. Users will need Delivery Mode Permissions to complete a delivery order.
The Jobs page on the Toast Web administration provides a place where you can edit employee permissions. For more information about permissions, see the for more info!
How can I allow servers to edit online orders without needing a manager's approval?
Note: If you’re using the order price quote time strategy, quote times associated with the first price interval are displayed.
Current takeout and delivery quote times are displayed at the top of the Orders Hub screen. Quote times displayed affect online orders and orders placed via POS. The quoted time does not apply to third-party orders. You can configure these times in the Quote time strategy section on the Takeout & Delivery page in the Toast administration back-end.
The quoted time for a specific dining option is displayed on the orders hub screen only if both of the following conditions are satisfied:
Toast offers Delivery Mode, a built-in function that allows you to manage delivery orders, dispatch drivers, and mark orders as complete. The Toast Delivery Mode is different from Toast Delivery Services, as Toast Delivery Mode uses your own drivers and is not an on-demand delivery service.
An active order that is ready to be marked as complete must be assigned a driver before it can be completed. To assign and dispatch a driver in the Orders Hub:
If an active order has not been paid for yet, the orders hub will prompt you to select the Pay $ button on the Order Ready tab. This opens the payment screen where you can complete the payment.
After completing the payment, on the orders hub screen, you can assign and dispatch a driver and then mark the order as complete.