Last updated: Feb 12, 2026, 9:42 AM
This article will help you identify common steps to troubleshoot your Toast Receipt Printer. If you're having trouble printing, here are three troubleshooting steps that solve most printer issues and can be done on the floor.
Always try these three steps FIRST:
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If the problem is not resolved, try the quick troubleshooting steps explained in this Toast Central article, Get Help: My Printer Isn't Working. If you're still experiencing issues with your TM-T20ii Printer, review the sections below and follow the steps. If the FAQ doesn't help solve the problem, contact Toast Customer Care via Toast Central and mention the reference code for the steps you've taken (below) - we're happy to help!
Unsure what printer you have? Check out the hardware glossary.
The most common causes of printers not functioning are due to some kind of power issue. Always start by:
Follow the steps below:
| If the Error LED is on: | If the Error LED is flashing: |
| Check whether the roll paper cover is correctly closed. If the Paper LED is on, check whether the roll paper is correctly installed. | Check whether the paper is jammed. If it's jammed, remove it. Note that printing stops if the thermal head overheats and resumes automatically when it cools. For other cases, turn the printer off, and after 10 seconds, turn it back on. |
You can also try restarting the router. For more information, see the article .
If your printer is offline and you've already tried reseating the ethernet cable (disconnecting and reconnecting), first make sure the ethernet port's indicator lights are both green.
If one of the lights shows as orange, it may be a cabling issue. Try using a different ethernet cable and make sure it's securely plugged into your router.
If both lights are green and you're attempting to establish a connection between the printer and a terminal station that's hardwired to your network, make sure that the terminal has disabled the Wi-Fi option. Learn how to toggle your Wi-Fi off by visiting this Toast Central article,
If you’re having trouble connecting your printer to the cash drawer, try reseating all the connecting cables and restarting the printer. You may also need to set up the cash drawer either through your POS system or through Toast Web. Visit for more information on how to do both, and make sure you’ve deselected or deleted old printers that you no longer want connected to the cash drawer.
Your printer uses 3 1/8 Inch 80mm Thermal Black Image Receipt Printer Paper. If you need paper for a different printer supported by Toast, check out the article .
You do not need an ink cartridge. This printer does not require ink and uses heat to print.
If you're still having issues with your Epson TM-T20 printer, reach out to Toast Support via Toast Central - we're always happy to help!