Remove QR Code From Receipts

Last updated: Oct 21, 2026, 4:10 PM

Question

How do I remove the QR code from receipts?

Answer

Some users may need to remove QR codes to streamline the payment process or due to preferences for simpler receipt formats. To remove the QR code from your receipts, you can follow these steps:

  1. Log in to Toast Web and navigate to Finance > Related > Settings > Toast Pay > Settings.
  2. Look for the option QR code on the receipt and toggle it to Deactivate.
  3. Save and publish changes.

 

If you don't see the QR code on the receipt setting at all, Toast Pay may not be active at your location.

 

To verify the update, create a test order to print a receipt and verify that the QR code is no longer showing. Changes may take up to 24 hours to fully appear — after this time, retry printing a test receipt to confirm visibility.

 

Still seeing a QR code after turning this off? The steps above remove only the Toast Pay QR code (pay your check by phone). Other features print their own QR codes or barcodes on receipts. Review the steps to disable by QR code type below:

  • A guest feedback QR code ("Help us improve – tell us how we did!"): In Toast Web, navigate to Guests > Settings > Guest feedback settings, turn off guest feedback surveys and/or feedback on text and email receipts, then select Save and Publish. See Enable or Disable Guest Feedback on Digital Receipts and Enable and Manage Guest Feedback.
  • A scannable check barcode: In Toast Web, navigate to Finance > Related > Settings > Guest receipt setup and turn off the guest receipt barcode. See Customize Receipts: Advanced Configuration.
  • A QR code from a third-party loyalty or marketing integration: Check that integration's receipt settings.

Note: 

  • To access this feature in Toast Web, you must have 6.6 Restaurant Operations Setup permission.
  • If the QR Code on the receipt toggle keeps reverting to On after being saved and published, this is a known issue. Contact Toast Customer Care rather than repeating the toggle.

 

For locations managing multiple restaurants, repeat these steps for each individual site. You can also prepare settings for unopened locations in advance.

Additional Information