Remove the Invited Status on an Employee Profile

How do I cancel or undo the Invited status on an employee in Toast Web?

When an employee is in the Invited status on the Employees page (Employees > Employee management > Employees), they have been sent an email to create an account in Toast Web. Until they create an account, they cannot clock in or use their POS passcode on a Toast device. This is in order to prevent unauthorized access. The employee will receive an Invalid error on the POS.

The easiest method to proceed is to have the employee accept the invitation that was sent to their email address. This will change their Invited status to Active and will not require any follow-up steps. They can clock in and use the POS as usual.

If an employee no longer needs the Toast Web account or they cannot receive an email for some reason, they must have the Invited status removed to use a Toast device. To remove the Invited status on an employee's profile and cancel the email invitation to provide Toast Web access:

1. Navigate to Employees > Employee management > Employees.
2. Locate the employee's profile and select their last name hyperlink.
3. Select the Profile tab.
4. First, jot down the POS access code this employee is using. Then update their Email to a fake address and update their POS access code to a fake number. Doing these things will let the employee use the same POS access code they've been using (once the remaining steps are complete).
5. Select Save.
6. Navigate back to Employees > Employee management > Employees and select the archive icon (the box with a down arrow).
7. Select + Add New Employee and recreate the employee's profile. Do not toggle Invite to create account to Yes. Enter the same POS access code you wrote down earlier.
8. Once you've selected Add, you're all set. However, if you use Toast Payroll, it is vital to double-check the profile mapping for this employee to ensure timesheets and tips will sync to Toast Payroll. Visit for more details.

• : Check out this Toast Central article to learn about possible reasons why an employee is unable to clock in or access the POS using their passcode.
• : Learn how to contact Toast Customer Support on your Toast device, on the Toast Now mobile app, on the web, or by phone call.