Last updated: Dec 31, 2025, 1:42 PM
| SMS for order fulfilment is available for +1 phone numbers in Canada , +44 phone numbers in the U.K. and +353 phone numbers in Ireland ONLY. |
Toast can be configured to send an automatic text message to servers and/or guests when an order is fulfilled on the Kitchen Display System (KDS). This feature is referred to as order ready messaging. This allows your guests and servers to know immediately when their food is ready. To take advantage of this feature, you'll need a KDS.
If you've selected text notifications to be sent to servers, ensure their phone number is entered correctly on their employee account, found in Toast Web. For assistance in updating an employee account, please review .
Note: It is important to ensure a server's phone number is configured and correct in their employee account if you'd like your servers to be notified of an order's fulfillment. If a phone number isn't configured in an employee's account, they will NOT receive a text message that an order is ready for their guest.
| When collecting customer information, it's important to comply with all privacy, regulatory, and phone carrier requirements. Toast expects all merchants to comply with all applicable federal, state, provincial, local, and foreign laws, rules, regulations, regulatory guidance, and industry best practice. As such, Toast requires that its merchants train all staff to obtain appropriate customer consent when collecting a phone number for the purposes of sending order-ready messaging. When inputting a phone number for SMS messaging, a privacy disclaimer will display on the POS device with the information that servers should communicate to their guests. |
Note: If you prefer to use the Orders Hub to manage order ready messaging for orders placed through your online ordering website, it's recommended to turn off text messaging for online orders in your Kitchen configuration settings to prevent guests from getting duplicate text messages. For step-by-step instructions, see .
When you enable the text messaging feature for your guests who order on a kiosk, you must also configure the phone number prompt that you want to appear when the guest places their order. For step-by-step instructions, see .
Note: If the guest does NOT swipe their credit card before beginning an order, they will be prompted to enter their phone number.
For more information about text messages upon fulfillment with Toast Mobile Order & Pay®, see .
If a server or guest doesn't receive a text message when an order is fulfilled on the KDS, you can try the following steps:
You can also try creating a test order using a known phone number for the guest's phone number and completing the fulfillment process on the KDS. If you're still experiencing issues with servers or guests receiving the text message, contact Customer Care.