Suggested Tips Sync Issue After Edit

• Why are my suggested tips only 3%, 5%, and 7%?
• I have a service charge set as a mandatory gratuity. Can guests tip extra?
• Why does my guest see a tip option for 3%, 5% and 7% if they have a mandatory gratuity already applied to their check?
• Why are my suggested tips not changing when I edit them?

In this Article:

• Overview Steps
• Process

Service Charges and Suggested Tips Overview Steps

Products this applies to: Toast POS, Toast Web | Access needed: N/A

1. Review how service charges assigned to the check owner affect suggested tip amounts
2. Confirm that additional suggested tip percentages are fixed
3. Learn more about mandatory gratuity and service charges

Service Charges and Suggested Tips Process

1. Review how service charges assigned to the check owner affect suggested tip amounts
   1. When setting up a service charge for your restaurant, service charges can be assigned to the check owner and operate as gratuity, rather than assigned to the employee and operate as sales.
   2. If a service charge that is set to be assigned to the check owner as gratuity is added to a check, it will affect the suggested tip amounts that show on your digital and printed receipts.
   3. This occurs because your guest has already effectively tipped in the form of a mandatory gratuity.
   4. If they would like to add an additional tip, Toast will automatically take this original gratuity into account and suggest an additional 3%, 5%, or 7% tip to your guests instead of displaying the suggested full tip percentages you have set up in Toast Web.
      
      
2. Confirm that additional suggested tip percentages are fixed
   1. These additional suggested tip percentages (3%, 5%, and 7%) are fixed amounts that cannot be edited at this time.
      
      
3. Learn more about mandatory gratuity and service charges
   1. To learn more about mandatory gratuity and service charges, see Get Started With Service Charges and Mandatory Gratuity.
      
      

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