Set Up Curbside Pickup for Call-In Orders

Offer your guests a safe and convenient order pickup experience by delivering meals directly to their vehicles. This new dining option prompts for guest's make, model, and color of the vehicle during the ordering process, so the information can be displayed on the order screen or on a printed receipt for your staff to use.

To learn more about offering curbside pickup to online guests, check out Set Up Curbside Pickup for Online Orders. 

In this Article:

• Create a Curbside Pickup Dining Option
• Enable Arrival Notification Texts for Curbside Pickup
• Place Call-In Orders for Curbside Pickup
• Disable Curbside Pickup
• Configure Curbside Pickup Settings

Create a Curbside Pickup Dining Option

Before creating a curbside pickup dining option, you must ensure you already have a takeout dining option created. Curbside pickup cannot be the only dining option enabled in your restaurant. 
 

1. Log in to Toast Web, navigate to the Kitchen > Dining options > Dining options.
2. Select + Add and enter Curbside Pickup in the Name field. 
   
   
3. Select Curbside from the Behavior drop-down menu.
    
   
4. When finished, select Save and Publish Now to finalize your change

Note: If you already have a curbside dining option configured using the Takeout behavior, it will be treated as a takeout order and not prompt guests for vehicle information or arrival notifications. 

Enable Arrival Notification Texts for Curbside Pickup

Send guests check-in instructions via text and give them a contactless way to notify you once they arrive at the restaurant. Here's how:

1. Navigate to the Takeout & delivery > Availability > Takeout/delivery. 
2. Next to Curbside Pickup SMS, select Yes.  
3. Choose whether you want to use our preset check-in message or enter a custom text message for your guests.
4. Then, choose Toast's preset check-in confirmation page, or enter custom instructions for your guests to receive their orders.
5. Next, select the printer where you would like the curbside check-in alert ticket to print. If no printer is selected, arrival tickets will print at the auto-firing device's receipt printer.
6. Save and publish your changes. 
7. Once a guest has arrived to pick up their order and checked in, a guest check-in ticket will print at the printer you selected above. 
   
   

Place Call-in Orders for Curbside Pickup

1. After entering the guest's order on the Quick Order screen, select the Dining Option button in the check details.
2. Change the dining option to Curbside Pickup. 
3. Enter the guest's First Name, Last Name, Phone Number, Car Make / Model, and Color, along with any additional instructions or notes.
   
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4. This vehicle information can then be viewed at the top of the order screen or on the printed takeout receipt for staff to use when delivering the meal to the guest. 

 

Disable Curbside Pickup

1. In Toast Web, navigate to the Kitchen > Dining options > Dining options.
2. Using the three dots to the right of Curbside, select Archive from the drop-down. This will completely remove all configured curbside ordering options from POS and Online Ordering.

 

Configure Curbside Pickup Settings

You can configure your restaurant's curbside pickup settings by following these steps:

1. In Toast Web, navigate to Takeout & delivery > Availability > Takeout/delivery. 
2. Select the settings that you'd like to modify.
3. Save and publish your changes.