Toast Checking: Debit Mastercard FAQ

In this Article:

Get and Activate Your Toast Checking Debit Mastercard
Use Your Toast Checking Debit Mastercard
Fees and Transaction Limits
- Does my Toast Checking Debit Mastercard have fees?
- What are my Toast Checking Debit Mastercard's transaction limits?
Cash Back and Benefits
Track Transactions and Manage Your Money
Card Problems, Disputes, and Security
Manage or Cancel Your Toast Checking Debit Mastercard
- How can I freeze, cancel, or turn off my Toast Checking Debit Mastercard?
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Get and Activate Your Toast Checking Debit Mastercard

Where will my Toast Checking Debit Mastercard be sent?

Your Toast Checking Debit Mastercard is sent to the address you provided in your Toast Checking application.

How long will it take to receive my Toast Checking Debit Mastercard?

You should receive your Toast Checking Debit Mastercard within 10 business days.

How do I activate my Toast Checking Debit Mastercard?

To activate your Toast Checking Debit Mastercard, navigate in Toast Web to Finance > Toast Checking, then select the Activate card option below the image of your debit card. You will be required to set a four-digit numerical PIN during the activation process.

Also asked as:

- How do I set up my Toast card?
- Where do I activate my debit card?
- How do I set my card PIN?

What can I do if I don't receive my Toast Checking Debit Mastercard?

If you don't receive your Toast Checking Debit Mastercard within 10 business days, email toastchecking@toasttab.com to request a new one. Toast will reissue your card and block the original card number so it can't be used.

Use Your Toast Checking Debit Mastercard

How can I use my Toast Checking Debit Mastercard?

You can use your Toast Checking Debit Mastercard to make purchases in-store and online. You can also withdraw cash at any ATM displaying the Mastercard logo, and withdraw cash or check your account balance fee-free at any ATM in the Allpoint network. Find your nearest Allpoint ATM with the Allpoint ATM locator.

Also asked as:

- How do I withdraw money from my Toast card?
- Can I use my Toast card online?

What account is my Toast Checking Debit Mastercard tied to?

Your Toast Checking Debit Mastercard is tied to your primary Toast Checking account.

Can I use my Toast Checking Debit Mastercard at ATMs?

Yes, you can use your Toast Checking Debit Mastercard to withdraw cash at any ATM displaying the Mastercard logo, and to withdraw cash or check your balance fee-free at any ATM in the Allpoint network. Find your nearest Allpoint ATM with the Allpoint ATM locator or the locator on your Toast Checking dashboard. You can also deposit cash at any Allpoint+ ATM.

How do I add my Toast Checking Debit Mastercard to my digital wallet?

To add your Toast Checking Debit Mastercard to a supported device's mobile wallet, follow the instructions for your wallet:

Can I deposit cash with my Toast Checking Debit Mastercard?

Yes, you can deposit cash with your Toast Checking Debit Mastercard at any Allpoint+ ATM, or add cash at the register of a participating retailer. Cash is added to your primary Toast Checking account, the account tied to your debit card. For step-by-step instructions, limits, and participating locations, see Toast Checking: Depositing Cash FAQ.

Fees and Transaction Limits

Does my Toast Checking Debit Mastercard have fees?

There are no monthly fees to use your Toast Checking Debit Mastercard. Withdrawing at an Allpoint ATM has no ATM surcharge fee, but there may be a fee when withdrawing from an out-of-network ATM. ATM fees are third-party fees assessed by the individual ATM operator only and are not assessed or controlled by Toast.

There are no fees when depositing cash at Allpoint+ ATMs. Adding cash at the register of a retail store has a service fee of up to $4.95, and limits on how much cash you can add at a retailer may apply.

For all current fees, see your Toast Checking Account Agreement, available on your Toast Checking dashboard.

What are my Toast Checking Debit Mastercard's transaction limits?

Your Toast Checking Debit Mastercard has daily limits on purchases and ATM activity:

- Purchases at merchants (point-of-sale transactions): $5,000 per day
- ATM cash withdrawals: $1,000 per day, with a $400 limit per transaction at Allpoint ATMs
- Cash deposits at an in-network (Allpoint+) ATM: $1,000 per transaction, $2,000 per day

For the full set of current limits, see your Toast Checking Account Agreement, available on your Toast Checking dashboard. For cash-deposit limits at retailers, see Toast Checking: Depositing Cash FAQ.

Also asked as:

- How much can I spend on my Toast card per day?
- What's my ATM withdrawal limit?

Cash Back and Benefits

Is there cash back for my Toast Checking Debit Mastercard?

Yes, your Toast Checking Debit Mastercard offers unlimited 1% cash back on eligible purchases made with the card. Cash back rewards are applied to the account tied to the Toast Checking Debit Mastercard you used.

How do I get my cash back rewards?

Your cash back rewards are credited automatically each month into the Toast Checking account associated with the Debit Mastercard you used for your purchases. Rewards are typically deposited within seven business days after the end of each month.

Can I earn cash back on online transactions and bills?

Yes, you can earn 1% cash back on online transactions and bills as long as the transaction is processed through the Mastercard network. Most vendors and service providers process payments through the Mastercard network, but not all do.

What is Mastercard Easy Savings?

Mastercard Easy Savings is a program that lets you save through rebates at more than 50,000 locations, including restaurants, hotels, gas stations, and more. Rebates are automatically applied after your eligible purchase, and your Toast Checking Debit Mastercard is automatically enrolled. Learn more about Mastercard Easy Savings.

What is the Mastercard ID Theft Protection Program and how do I enroll?

The Mastercard ID Theft Protection Program may provide you with alerts by email, phone call, or text message when Mastercard's identity monitoring service detects suspicious activity. To enroll, visit the Mastercard ID Theft Protection website. For more information or support, call (866) 805-7848.

Track Transactions and Manage Your Money

Where can I track my Toast Checking Debit Mastercard transactions?

You can track your Toast Checking Debit Mastercard activity on your Toast Checking dashboard. Navigate to your primary Toast Checking account and select the three dots ( ⋮ ) to view your Account Activity. Transactions may take a few business days to post to your account.

Can I overdraft my Toast Checking Debit Mastercard?

No, you cannot overdraft your Toast Checking Debit Mastercard, because Toast doesn't currently offer overdraft protection. If you attempt a transaction for more money than you have in your primary Toast Checking account, the transaction will be declined. Funds will not be automatically pulled from any Jars to cover a transaction, so a transaction will be declined if your primary Toast Checking account has insufficient funds.

In some cases your balance can still become negative. Because of the timing of when approved debit card transactions settle (when the money is actually sent to the person you purchased from), a transaction that was already approved cannot be stopped, and you are responsible for repaying any negative balance that results. See Card Authorization Holds in your Toast Mastercard Debit Cardholder Agreement for more details.

If you have an upcoming purchase or an automated payment, make sure your primary Toast Checking account has sufficient funds first.

Also asked as:

- Why was my Toast card declined?
- Why is my account negative?
- Does my card allow overdraft?

How do I request a stop payment for recurring payments on my Toast Checking Debit Mastercard?

To request a stop payment on a recurring card payment, email toastchecking@toasttab.com at least three business days before the next payment is scheduled. Include the following:

- Your name
- Your account number
- The company or person taking the payments
- The date and amount of the scheduled payment you want to stop

You can also request to stop all future recurring payments when you provide these details. You may be charged a fee for each stop payment under your Account Agreement. See your Toast Checking Account Agreement for the fees that apply to your account.

Card Problems, Disputes, and Security

My Toast Checking Debit Mastercard isn't working. What can I do?

If your Toast Checking Debit Mastercard isn't working, the cause depends on what's happening:

- If the transaction was declined, confirm your primary Toast Checking account has enough funds, because Toast doesn't offer overdraft protection and won't pull from your Jars to cover a transaction.
- If the card is new, confirm you have activated it and set your PIN by navigating in Toast Web to Finance > Toast Checking.
- If the card is frozen, unfreeze it from your Toast Checking dashboard under Manage Card.
- If your card is locked after too many incorrect PIN attempts, email toastchecking@toasttab.com.
- If none of these apply, contact Toast Customer Care for your Toast Checking account at toastchecking@toasttab.com.

Also asked as:

- Why isn't my Toast card working?
- Why was my Mastercard declined?

How do I report a lost or stolen Toast Checking Debit Mastercard?

To report your Toast Checking Debit Mastercard as lost, stolen, or compromised, or to replace your card for any reason, email toastchecking@toasttab.com. You will be required to provide personal information so that Toast can verify your identity before issuing a replacement card.

I forgot my Toast Checking Debit Mastercard's PIN, or my card is locked after too many PIN attempts. What can I do?

If you forgot your Toast Checking Debit Mastercard's PIN, or your card is locked after too many incorrect PIN attempts, email toastchecking@toasttab.com. You will be required to provide personal information so that Toast can verify your identity.

Also asked as:

- How do I reset my Toast card PIN?
- My card locked after wrong PIN tries, how do I turn it back on?

How do I report an error or dispute a transaction on my Toast Checking Debit Mastercard?

To report an error or dispute a transaction on your Toast Checking Debit Mastercard, call (855) 333-1725 with questions about the transaction. Contact Toast immediately if you believe an error or unauthorized transaction has occurred or may occur. You must contact Toast no later than 30 days after the first statement on which the suspected error or unauthorized transaction appeared.

Provide the following information:

- Your name and account number
- A description of the error or the transaction you're unsure about, and why you believe it's an error or need more information
- The dollar amount of the suspected error

If you tell Toast orally, Toast may require that you send your complaint or question in writing by email within 10 business days. Provisional credit for a disputed charge can take up to 10 business days to post to your account from the date you report an unauthorized transaction.

Also asked as:

- How do I dispute a charge on my Toast card?
- There's a charge I didn't make, what do I do?

Manage or Cancel Your Toast Checking Debit Mastercard

How can I freeze, cancel, or turn off my Toast Checking Debit Mastercard?

You can freeze or close your Toast Checking Debit Mastercard from your Toast Checking dashboard. Select Manage Card, then select Freeze Card to freeze it or Close Card to close it. If you no longer wish to use your card, you can also email toastchecking@toasttab.com.

Also asked as:

- How do I freeze my Toast card?
- How do I turn off my debit card?

Note: Toast is not an FDIC-insured bank. Banking services are provided by Thread Bank, Member FDIC. The Toast Checking Account Debit Mastercard is issued by Thread Bank pursuant to a license from Mastercard Inc. and may be used anywhere Mastercard is accepted.

Note: Only purchase transactions processed through the Mastercard network are eligible for cash back rewards. Ineligible transactions include transactions not processed through the Mastercard network, cash withdrawals, peer-to-peer debit transactions, refunds, or any transaction that is not consistent with lawful use of your Toast Checking account. Toast reserves the right to modify or terminate this rewards program at any time. Mastercard Easy Savings rebates and retailer cash-load services are subject to their own terms; retailer cash-load service is provided by Green Dot.