Troubleshoot Cloud Sync Error Message

Last updated: Dec 17, 2025, 5:26 PM

Question

What do I do if my device says "Cloud sync has failed"?

Answer

If you see a message on your device that says cloud sync has failed, check the internet connection to your device by following the steps in this article: Verify Your Internet Connection.

If you still see the error message and your internet connection is working as expected, contact Customer Care via the Toast Now app for further troubleshooting.