Display Server Names on Kitchen Tickets

Last updated: Sep 9, 2026, 8:06 AM

Question

Why aren't server names showing up on kitchen tickets?

Answer

KDS kitchen tickets only display server names when the ordering is done with Table Service mode. Currently, showing server names on KDS kitchen tickets does not work with:

  • Quick Order mode
  • Online Ordering
  • Any third-party sourced tickets

Server names are not shown in Quick Order, Online Ordering, or on third-party tickets.

 

Server names are always displayed on printed kitchen tickets, regardless of mode.

 

If your kitchen ticket, printed or on the KDS, show server names intermittently, you may need to resync your device's data. Please follow these steps to resolve it:

  1. Make sure your device is online.
  2. Select Switch User to return to the number pad screen on your device.
  3. Select the three-dot overflow menu in the top-right corner of your screen.

  4. Critical disclaimer: Before resyncing, confirm the device has no pending card payments, red checks, or other unsynced data. Resyncing while data is still pending or unsynced can cause permanent data loss. If you're not sure it's safe to proceed, contact Toast Customer Care before resyncing.

    Select Resync ALL Data.


Notes:

  • If you don't see Resync ALL Data on your overflow menu, enter your employee passcode to first initialize the device, then try again.
  • Currently, only the server names can be displayed on guest receipts for both Table Service and Quick Order mode. Learn how you can configure your restaurant's ticket details here: Get Started with Kitchen Configuration.