Why do I have multiple tickets for the same order on my KDS? 

• Why are my courses separated into individual tickets on my KDS?
• Why do I have multiple tickets for the same order on my KDS? 
• Can I have all of my courses in a single order on a single KDS ticket? 

If you are seeing multiple tickets for the same order on your kitchen display (KDS), typically, this is either due to using course pacing, or having a setting turned on that requires each individual item to have an individual ticket. 

If you are seeing multiple items per ticket and multiple tickets per order, it is likely that you have course pacing turned on at your restaurant, it is currently not possible to have all courses listed on a single ticket. Courses will always be broken out into individual tickets per course on your kitchen display screens. To learn more, see Configure Automated and Expediter Course Firing. 

If you are seeing one item per ticket and multiple tickets per order, it is likely that you have your KDS set to Display each item on individual tickets at both prep stations and expos. 

To adjust these settings:

1. Log in to Toast Web.
2. Navigate to Kitchen > Printers, tickets, & KDS devices > Kitchen and ticket setup.
3. Under the Printer Tickets and Ticket Screen section, locate the Individual Item Tickets setting. 
   
   

To learn more about the available display options, see .