Why is my menu showing at the wrong time?

Last updated: Apr 3, 2026, 2:38 PM

Question

My lunch menu is scheduled to end at a specific time, but it is still showing up during our dinner shift. Why is this happening?

Answer

If one of your menus is showing up on your POS before or after its scheduled time, it may be due to your menu availability settings, unpublished changes, or updates not syncing to your POS. Follow these steps to troubleshoot:

  1. Start by confirming the menu availability settings in Toast Web (learn more: Set Menu Availability).
  2. Be sure to save and publish all changes.
  3. Confirm that there are no pending payments on your POS device (learn more: Check Unsettled Credit Card Payments on Device).
  4. Resync all data on your terminal (learn more: Resync All Data on Your Devices).