Resync All Data on Your Devices
Last updated: Dec 17, 2025, 11:01 AM
Why Resync All Data on Your Device?
If you have issues or trouble with the Toast app on your device, resyncing all data on your device might help fix these issues. Some of the errors you may encounter include:
- Persistent Toast app crashing
- The re-appearance of old checks
- Missing or unusual Toast app activity such as missing table service areas, user profiles with empty names, missing menu items...
- Device stuck in synchronizing mode- Issues with employee clock-ins due to synchronization delays
- Missing menu options or incorrect menu configurations
| If there are payments not yet synced with Toast servers or stuck on a device, do not resync all data as this will cause those payments to be lost forever. Check your device for pending credit card payments of confirmation before resetting or deleting all data as those payments cannot be recovered. |
Check Pending Payments:
- Begin by logging into your Toast app on your device.
- Select the three dot overflow menu (three vertical dots) in the upper-righthand corner, and then select Device status.
- Select the Queues tab.
- Check the Credit Card Queue and Red Checks (Failed Model Queue) sections. If there are any items in these queues, DO NOT proceed with any actions that could result in losing these payments such as:
- Uninstalling the Toast app
- Factory resetting
- Clear Data
- Resync All Data or Resync Orders
Resync All Data
- From the passcode screen on your POS device, select the three dot overflow menu in the upper-righthand corner. If you need to get back to the passcode screen, select Switch user first.
- Select Resync ALL Data.
- Confirm when prompted on the following screen.
Note: If the resync option is not visible, ensure you are on the passcode screen or try logging out and back in with your credentials.
If you continue to have issues with the Toast app, power cycle your device by turning it off and back on. Take the same steps above to resync all data once more. If the steps above don’t fix the problem, please contact Toast Customer Care for more help.
More Scenarios
For specific scenarios such as devices stuck in synchronizing mode, handheld devices showing the wrong menu, or employee tips not syncing, follow tailored troubleshooting steps. For example, resynchronizing all data for handhelds can often resolve menu discrepancies or restarting devices can address name or floor plan update issues.
Additional scenarios include resolving open checks and Homebase timecard syncs by reviewing system settings or consulting specific integration instructions. Before resyncing, check the network connections to ensure all devices are online and properly connected to the internet. Additionally, clear the app cache by navigating to Settings > Apps > Toast POS App > Storage, then select Clear Cache and force stop the app. Restart the device and resync again.