Get Started With the Dryver Integration

Dryver (formerly Repeat Returns) is a Toast preferred partner integration, enabling your restaurant to have an auto-pilot marketing, loyalty, and rewards program for your guests. Leveraging Toast’s guest data, Dryver's machine learning-based system engages with guests to maximize spend.

In this Article:

• Integration Overview
• Integration Setup
• Onboarding Process
• Support & Escalation FAQ
  • Who should I reach out to for functionality issues with Dryver?

Dryver Integration Overview

Dryver (formerly Repeat Returns) is a one-stop shop for marketing, loyalty, and gift cards, which helps your restaurant unlock hidden data from your guests to maximize guest returns and engagement, and maximize each guest's unique spend potential. Dryver is purpose-built for restaurants, and allows regular Toast operations to amplify your restaurant’s success at no additional time expenditure to the customers. Guests can be added to loyalty and gift card programs, check accounts, and more, directly within Toast POS.

Note: You must have access to Toast Partner Integrations in order to set up Dryver for your Toast account. Learn more here: Set Up Toast Partner Integrations.

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Dryver Integration Setup

If you're new to Toast Partner Integrations, first follow the Toast Partner Connect process as listed in this Support Center article, Set Up Toast Partner Integrations.

To configure Repeat Returns:

1. Once you have access to Toast Partner Integrations for your restaurant(s), contact Dryver directly to learn more and start the onboarding process. You can email tech@getdryver.ai or call Dryver at (859) 710-8877 for onboarding or questions.
2. After you speak to the partner and nail down your parameters, Dryver will handle the onboarding process and notify you when back-end setup of the integration is complete.
3. For gift cards with Dryver: After you've received word you're live on Dryver and are ready to have your gift card button available on the POS, follow these steps:
   1. Navigate to Finance > Payments > Gift cards > Gift card setup in Toast Web.
   2. Select Yes to Enable Gift Cards.
   3. Save and publish your changes.
4. For loyalty with Dryver: You'll need to ensure you map all your loyalty discounts to general ledger codes. Find more information on mapping general ledger codes in Create and Map General Ledger Codes for Toast POS.

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Dryver Onboarding Process

The Dryver onboarding flow consists of seven steps:

1. Onboarding call with Dryver: you share your business details, finalize your rewards offers, provide images and logos, and share any previous customer databases.
2. Dryver sends the information from your call to its build team.
3. You give Dryver's build team the Toast access it needs.
4. Dryver builds your program.
5. Program orientation call: you review your rewards emails and offers, walk through the Dryver dashboard, and set your launch date.
6. The connection between Toast and Dryver Rewards is enabled.
7. Launch: Dryver sends a welcome email to any previous loyalty database, signage goes up in your restaurant, and your program begins.

Dryver will email Toast and CC you to enable the integration on Toast Web during the onboarding flow. Toast Integrations Support will:

1. Turn on the integration (this may involve turning off your prior Loyalty/Gift Card solution).
2. Connect the restaurant to your integration on your My Integrations page.
3. Send Repeat Returns your restaurant GUID(s) for continued setup.

Note: If your restaurant is in a Gift Card/Loyalty Program group, this means the gift card settings will be centralized for the entire group. As only one gift card provider can be enabled for a program group at a time, you may need to be removed from your Gift Card/Loyalty Program group if the location's requested gift card/loyalty provider is different.

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Support & Escalation FAQ

Who should I reach out to for functionality issues with Dryver?

You should reach out directly to Dryver for any issues with your Dryver integration that are unrelated to Toast products (software or hardware) or network or connection issues. For any Dryver questions or support issues, email tech@getdryver.ai or call (859) 710-8877.

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