Get Started With the Insight Engage Platform
Dernière mise à jour : 24 mars 2026, 11 h 25
Get started with the Insight Engage Platform.
Delphi (by Toast) provides various hardware and software solutions for enterprise and SMB customers. These solutions include, but are not limited to:
- Digital menu boards
- Drive-thru communication products
- Custom display solutions and digital signage
- Professional creative services
This article covers how to get started with the Insight Engage Platform.
If you have further questions or require technical support, please contact Delphi directly from M-F 6:00 a.m. - 3:00 p.m. PT at +1 (800) 456-0060, option 1.
Insight Engage Platform
As part of your sales agreement with Delphi, an account is created in the Insight Engage Platform. The Insight Engage Platform is a cloud-based content management system (CMS) that allows you to organize your menu board content, upload digital assets, design menus, create templates and playlists, and schedule and publish content.
Key features and benefits of the Insight Engage Platform are:
- Easily schedule and publish content to your digital menu boards/screens
- Suitable for content management, user management, player management, and content creation
- HTML5 based and compatible with any web browser
Log Into the Insight Engage Platform
You will be provided a username and temporary password to log into the Insight Engage Platform. Note that your username and password are case sensitive. Select the Connection button to log into the Insight Engage Platform.
Change Your Password
You can change your password by selecting your name at the top right of the screen. Select My account to open your user profile. To change your password, enter and confirm your new password and then select the Ok button at the top right of the screen.
Domain and Media Player Management Hierarchy
As part of your sales agreement, Delphi will set up your media player management hierarchy in the Insight Engage Platform. Hierarchies are created following a similar pattern as outlined below:
- Top level: This is the name of your domain (ex: Toast Sandbox)
- Sub-level: This is the name of your group/restaurant location (ex: Jenny's Cafe)
- Sub-level: This is the name of the media player associated with your group/restaurant location. Each media player is associated with a single screen (ex: Jenny Digital Menu Board (DMB))
You can view your domain and media player hierarchy on the Home screen.
On the Home screen, you can view and edit information about your group/restaurant location or your media player. To edit information, select the Edit button to the right of the group/restaurant location name or media player to open a dialog box.
You can edit and view the following information in the group/restaurant location dialog box:
- Edit the name of your group/restaurant location
- View the name of Delphi user who set up your domain
- View the date when your account was created
Note: Delphi Support recommends that you name your media players as specifically as possible for easy reference. For example, if you have two screens, name the media player for the left screen "Left Indoor Screen" and "Right Indoor Screen" for the right media player. You can edit and view the following information in the media player dialog box:
FAQ
My screen is working, but stopped showing content and is displaying the Delphi welcome message?
Check that you have content scheduled in the Scheduling Grid in the Insight Engage Platform. If no content is scheduled, your screen will default to showing the Delphi welcome message.
I installed my media player, but no content is showing on my screen?
Check that you have uploaded, scheduled, and published content in the Insight Engage Platform.
My STiX media player is showing a red connection status in the Insight Engage Platform. What does this mean and how do I fix it?
If your media player in the Insight Engage Platform is showing a red status, this indicates that the media player is offline or is encountering a network issue. To resolve the issue, try the following:
- Trace your ethernet cable connection to make sure your media player is connected to your screen.
- Check that the ethernet cable is not connected to the Toast router. The ethernet cable should not be connected to the Toast router and should be connected to your main router.
- Confirm that you have a hardwired connection to your main router.
- Check the lights on your router. Confirm that your router is ready and working.
- [If applicable] Confirm engage.delphidisplay.com is white-listed on your firewall.
- If none of these steps resolve the issue, reach out to Delphi Support.
I published new content in the Insight Engage Platform, but the new content is not showing on my screen?
In the Insight Engage Platform, check that your media players are selected and that content has been uploaded, scheduled, and published.
Why is my screen black?
On the Insight Engage Platform, check that you have content scheduled and published.
I added a new store location, why can I not see it in the Insight Engage Platform?
In the Insight Engage Platform, check that your production folder has been moved to the right group. Your production folder contains media players that are awaiting customer provisioning and organization.
A group is a folder that can contain multiple media players. Groups are used to organize your content and restaurant locations. You must have at least one group created under your domain to publish content.
How many user accounts and passwords are associated with an Insight Engage Platform license?
You can create an unlimited number of user accounts and passwords with each license.
