What is a restricted order?

• What is a restricted order?
• Can I change the restricted order period?
• How long is the restricted order period?

A restricted order is typically an order that has been closed for a long time, making it unlikely that you will need to reopen or edit it. Restricted orders are protected from changes and the only update allowed is to process a refund.

When viewing Order Details in Toast Web, restricted orders will appear with a padlock icon next to the order number. Restricted orders do not have the send to devices or re-open check links that are found on un-restricted orders. The image below shows an example of a restricted order:

The Toast platform determines when the configured time period has elapsed for a closed order and updates its state to restricted automatically. The configured Restricted Check Period can only be viewed or changed by Toast Support. It can be configured to one of the following:

• End of day
• 1 day
• 7 days
• 30 days
• 90 days
• 6 months
• Not set
  
  

Setting orders to restrict at the end of the day minimizes the need for reporting integrations to request historical order data because the integration can rely on the original order data remaining unchanged.

Once an order has been marked as restricted, its status cannot be changed to unrestricted. If necessary, Toast support can make the following changes to a restricted order:

• Edit the number of guests.
• Edit the revenue center.

Refunding a restricted order uses the standard refund workflow. To learn more, see Issue a Refund. Restricted orders paid for using a card, cash, or Toast gift cards can be refunded while restricted orders paid for with house accounts, third-party gift cards, or other payment types cannot be refunded. See Refund permissions and limitations for more information.

Note: Toast reports include restricted order refunds on the date of the refund, and not the date of the original transaction. 

Once an order has become restricted, you cannot void it and must instead refund the order. For more information about when to void or refund an order, see this Understand When to Void vs. Refund.